Plugged into wrong voltage.
Hi there, it's Jack at Dyson.
Each Dyson machine is manufactured for use in the country it's sold in, and will be tested to meet all relevant legislation for that country. We strongly advise against importing a Dyson from abroad or attempting to convert it - the machine may not work properly, and any damage caused wouldn't be covered under warranty. Unfortunately plugging a 110v machine into a 220v current is likely to have caused significant damage to the motor and any control electronics within your machine.
Accidental damage caused by connecting your machine to an incorrect voltage isn't covered under the Dyson warranty, and if you've imported your machine from abroad we may not have the parts, facilities or training to support this model locally.
However we would be happy to discuss your options for repair. Just give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can take some further details.
We'll look forward to speaking with you.
Jul 29, 2015 |