I purchased a Proelectrix Verona wall mountable LED Fireplace. I purchased it last year bit didn't install it until now. Everything was in the box except the remote. I'm having trouble getting a replacement remote. Where can I get a replacement to enjoy the full range of the fireplace.

6ya staff

• 2 Answers

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Posted on Jan 02, 2017

SOURCE: Propane fireplace insert won't light

Gas apliances have safety features built into them so you don't blow yourself up. The pilot heats a thermocoupler which tells the gas valve there is a flame, open the main gas to the burner. If you can see the flame area of the pilot look for a round post about 3/16 inch in diamiter. This should be directly in the flame, if not bend the bracket so it is in one side of the pilot flame. The thermocouple is attached to a mounting bracket. This will be held in place by a 1/4 inch hex screw. remove the screw and the capilary tube leading to the gas control valve. Before you do anything, close the main gas supply to the fireplace and disconnect the power to the fan. You may need to semi dismantle the fireplace to get the thermocouple. The gas valve end is a brass 1/4 pipe thread plug. Turn the outer nut and remove without twisting the tube. Reverse this order to install a new one. Besure not to twist the capilary tube, tighten brass nut 1/4 turn past hand tight. Your better heating supply house will have these in stock. Restarting the pilot will take a few tries because the gas was off. Your gas suplier would charge about $75 to fix this. if you don't have the proper tools and it dosen't look pretty stright forward don't do it. You could get dead.

Posted on Dec 02, 2008

SOURCE: light soot around propane fireplace vent

burners burning yellow , in complete combustion , blocked air ways to burner , it needs a service soon as poss

Posted on Jan 12, 2009

billyvangogh

• 108 Answers

SOURCE: I cannote get my remote to operate the fireplace.

The remotes are often a problem...I would advise against repairing it....sometimes the sensor for the vent isn't visible enough for the remote...the wires or sensor can be melted....The best/cheapest solution is to run a wire from the same two contacts the remote sensor are hooked up to on the gas valve...and install a switch on the wall....Turn the fireplace on with the flick of a switch....a Thermostat can also be connected to operate the fireplace using the same contacts as the remote

Posted on Oct 26, 2009

SOURCE: My propane fireplace pilot light goes out when the

I am just guessing but it may be set to low. The rush of air when it extinguishes could be blowing it out.

Good Luck,
Gilshultz

Posted on Nov 30, 2009

SOURCE: My Heater stopped working on my HEF33 Electric fireplace

We have had this same problem with our heater. But I went online to find out where I could purchase replacement parts. The company that sold the fireplace went out of business. I also went on-line to try and fine a universal replacement part. So far no help to be found.

Posted on Dec 12, 2009