Question about Microsoft Multimedia Keyboard/Wireless intelliMouse Explorer K5000001M0300001
Lost transceiver for keyboard
Posted by Anonymous on
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Posted on Jan 02, 2017
I lost mine as well, and bought a wireless Microsoft 6000 mouse for the transceiver. It worked for my 7000 mouse and my 7000 keyboard. I am going to attempt the transceiver for the 4000, as it uses 2.4 ghz technology and see what happens.
Posted on Jun 09, 2010
SOURCE: I dropped my computer with
Each mouse is synced to only the one particular receiver, so no replacement. But do try calling Microsoft. The Arc comes with a 3 year warranty, and 90 days technical support. Tech support time starts from your first call to them, not from purchase date. You'll need the Product Identification Number which is inside the battery compartment and labeled "PID".
I just worked with them to get help for my Arc that just refused to work after a year, and they are sending a replacement.
Posted on Dec 04, 2010
I cannot find any where on internet, to buy just the transceiver. I recommend contacting microsoft support they should sell replacement products or know where you can get a replacement transceiver.
Posted on Mar 17, 2011
Call Microsoft parts replacement 800-360-7561 and tell them what happened and they will give you a replacement cost for the kit again. My puppy chewed my USB transceiver and for $32 (including the $24 complete kit with keyboard, mouse, and transceiver, shipping and tax). Silly but fair. You will need to get the Product ID from the back of the keyboard: 01036-545-7152051-01006. It is not possible to get the USB transceiver separately.
Posted on May 03, 2011
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