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Disconnect the scanner from the computer. Uninstall driver software, shut down and restart the Comp. Reinstall the driver. (http://software.canon-europe.com/software/0036991.asp?model= ). connect the scanner and the system will report USB device plugged in. This should work. S. Mohan. Chennai, India
Uninstall all drivers and scanning software. Switch off the comp and Scanner, restart the scanner first and then the computer, reinstall drivers and scanning software. Pls run scandisk on the Computer and ensure the OS is okay.
S. Mohan
E25 is abnormalities in pickup motor. If you open the front/top cover, you can locate the motor, Pls check if the connections are okay. These motors are generally very reliable and don't fail.
S. Mohan, Chennai, India
Clean the two 'black dots' in the paper tray, just under the roller. They are actually paper sensors. Try 'page counting'. If this works, the scanner is okay. If the problem still persists, try reloading the scanning software.
S. Mohan, Chennai, India
What scanning software are you using? Once you initiate scan command, the software will ask for location (and format) where you want to save the files. After scanning, try & use 'Save as' command, by default it will go to where it is already saved. Alternatively, search for the file name under Windows.
S. Mohan
What port are you using? May be you are using usb1.0 port. Use USB 2.0 port. Sometimes Changing USB cable would do the trick! Try SCSI if you have a card and SCSI cable, but this adds to the cost. All new comps come with USB 2.0. I had similar problem with 9080C and on changing to USB 2.0, it worked fine. Don't use USB & SCSI simultaneously.
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