Question about Motorola Mobility W490 Cellular Phone

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The screen freezes when the phone is flipped open.

No water damage. Didn't fall. This happened literally all of a sudden. I went to open the phone to call my mother and the screen was black. If a call comes in, the phone continues to ring, but the screen remains either black, white or jut diplays my mobile wallpaper with no option to make any menu elections. I think it might be the fact that I didn't go through the entire process of "safely removing hardware" when I finished uploading pictures to my PC, but I'm not sure. PLEASE HELP.

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  • Anonymous May 18, 2009

    I have the same problem as described, the screen is either black or white, the phone will ring and i am unable to answer when it has frozen. what is a flex ribbon.

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  • 106 Answers

You didnt mention what phone it is??? However as you said it happens when you flip it open, it is most likely the flex that connects your phone main PCB to the LCD display...

All flip handsets have a flex ribbon, which connects the screen to the phone, a tiny tear or even a kink in these can cause the behaviour you explained, it can be anything from No display, to no sound, no camera, etc... depending on the phone...

Try replacing the flex ribbon

Posted on May 08, 2009

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