Question about Mitel 5212 IP Phone

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Log In Mitel 5212 IP Phone trouble

I don't know what I did, but I accidentally logged out of my account on the phone (Mitel 5212 IP Phone), and now I can't make calls. I need to log back in so I can have my extension number appear on the small screen and therefore make calls, but I am also new to the company so don't exactly know what I'm doing.

Anyone know?

Thanks in advance,
Nikki.

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  • ynotphone
    ynotphone May 11, 2010

    The Mitel system is great, it is VERY versitile, thus making it hard for another person that did not program your system, how to tell you to do certain features, like signing back in.



    Unfortunately, the Mitel system can be programmed 101 different ways, without actually looking at the Feature Access Codes, it would be impossible for someone to respond to your question.



    You are most likely an ACD agent, and logged out of the queue, but ACD agents are for incoming calls, it should not affect your outgoing calls, unless your programmer made it that way.



    Sorry- but you will have to talk to your Administrator or a Mitel Technician to get you back in.

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You will need to send an email to the system administrator asking for your login information.

Posted on Oct 14, 2009

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Hi this is probably because the phone has gone to Hotdesk mode and your company blocks hotdesk phones from making external calls. You will need to log back into the phone. If you know your extention number you can press *96 on the phone you then need to enter your extention number and press # you then need to enter a pin number. If you do not know your oin or have not been given one try pressing # again if the phone reasks for the pin you will need to contact your systems administrator to reset your pin - Hope this helps (ps *97 loggs the phone out)

Posted on Jul 09, 2009

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