Question about Pottery Barn Kids Dana
It has the drop side
Posted by Anonymous on
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Posted on Jan 02, 2017
I 100% agree that Pottery Barn Kids is terrible. Williams Sonoma (parent company) used to have top notch customer service and now it seems to be among the worst.
We had the exact same experience and got stonewalled by PBK.
Solution - Call the manufacturer. In the case of our crib (a 6 year old Dana model), it is made by Simmons Juvenile. It should say on your crib exactly who the manufacturer is and should also have the model number. Look for the stickers towards the bottom on the inside. Their website is http://www.simmonskids.com/consumer_service.cfm. They answered the phone immediately, and could not have been more helpful. Charged me $14 for parts that I needed.
I don't know that I will ever buy a product from PB again, but I certainly would from Simmons.
Posted on Apr 22, 2009
How old is the crib and what parts do you need? If the crib was made in 2006 or earlier, you can contact Delta Enterprise (who makes the Delta Luv cribs). They made the Dana cribs way back then. If it is 2007 or later, contact Pottery Barn direct. Don't ever use anyone else's hardware on a crib other than the manufacturers. Also - please don't use the crib with any broken or missing hardware. It is very dangerous!
Posted on Jun 14, 2010
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