Question about Pottery Barn Kids Dana

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How to disassemble pottery barn dana crib

It has the drop side

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Posted on Jan 02, 2017

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SOURCE: plastic piece for sliding side rail

I 100% agree that Pottery Barn Kids is terrible. Williams Sonoma (parent company) used to have top notch customer service and now it seems to be among the worst.

We had the exact same experience and got stonewalled by PBK.

Solution - Call the manufacturer. In the case of our crib (a 6 year old Dana model), it is made by Simmons Juvenile. It should say on your crib exactly who the manufacturer is and should also have the model number. Look for the stickers towards the bottom on the inside. Their website is http://www.simmonskids.com/consumer_service.cfm. They answered the phone immediately, and could not have been more helpful. Charged me $14 for parts that I needed.

I don't know that I will ever buy a product from PB again, but I certainly would from Simmons.

Posted on Apr 22, 2009

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  • 5 Answers

SOURCE: upper guide broke on pottery barn sleigh crib.

Puchase the parts at www.productsamerica.com they are identical to the original pbk ones. Worked for us and very reasonable!

Posted on Jul 05, 2009

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SOURCE: need replacemant parts for Pottery Barn Dana crib

How old is the crib and what parts do you need? If the crib was made in 2006 or earlier, you can contact Delta Enterprise (who makes the Delta Luv cribs). They made the Dana cribs way back then. If it is 2007 or later, contact Pottery Barn direct. Don't ever use anyone else's hardware on a crib other than the manufacturers. Also - please don't use the crib with any broken or missing hardware. It is very dangerous!

Posted on Jun 14, 2010

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2 Answers

Need replacemant parts for Pottery Barn Dana crib


How old is the crib and what parts do you need? If the crib was made in 2006 or earlier, you can contact Delta Enterprise (who makes the Delta Luv cribs). They made the Dana cribs way back then. If it is 2007 or later, contact Pottery Barn direct. Don't ever use anyone else's hardware on a crib other than the manufacturers. Also - please don't use the crib with any broken or missing hardware. It is very dangerous!

Apr 03, 2010 | Pottery Barn Kids Dana

1 Answer

Help! Pottery Barn discontinued Madeline crib


I plan to list one of the Madeline Conversion Kits in the Antique White on ebay tonight. Just do a search for this item or search under my store "L Decor and More".

Dec 31, 2009 | Pottery Barn Kids Dana

3 Answers

Hello, i have a pottery barn thomas crib and the bar does not go up and down any more it is only a year old and I contacted pottery barn and they said there is nothing they could do. Also I wanted to...


We may be able to help you with the dropside hardware. In order to determine the type of correct hardware required for your crib, we will need to ask a few specific questions. If possible, please call us when you are with the crib for direct assistance at 800.205.9642 or 800.772.1041. Unfortunately, we do not carry conversion rails at this time. Many cribs do convert to full size beds by using a standard metal bed frame (often called a Hollywood bed frame) and using the non moving side of the crib as a headboard. However, we do not have information specific to your crib to be able to say for sure.

Sep 20, 2009 | Pottery Barn Kids Dana

1 Answer

Need to know where to locate replacement fastners, brackets for pottery barn kendall crib in white.


I have the same problem. I'm specifically looking for the bottom left plastic guide bracket that holds the raising/lowering side into place. What are you looking for? Maybe we could work something out so that at least one of us has a functioning crib?

Jul 11, 2009 | Pottery Barn Kids Kendall

1 Answer

I am looking for assembly instructions for the Pottery Barn Kendall crib.


Pottery barn was able to check their product room, where they found an original copy and said they would fax them to me. I would suggest asking them to do the same for you. (Unfortunately I don't have access to a fax). Hope it works for you.

Jun 22, 2009 | Pottery Barn Kids Kendall

2 Answers

Upper guide broke on pottery barn sleigh crib.


Puchase the parts at www.productsamerica.com they are identical to the original pbk ones. Worked for us and very reasonable!

Jan 16, 2009 | Pottery Barn Kids Espresso Sleigh

2 Answers

Pottery Barn Kids Sleigh Crib broken clip on side rail


We had the same thing happen and Pottery Barn was terrible at helping us remedy the problem. However, after much research, we found the solution! There is a company called Products America (www.productsamerica.com) that sells replacement kits for the PBK cribs. Ours was the antique white sleigh crib...all parts matched perfectly and were identical to the originals! Good luck!

Dec 04, 2008 | Pottery Barn Kids Espresso Sleigh

3 Answers

Plastic piece for sliding side rail


I 100% agree that Pottery Barn Kids is terrible. Williams Sonoma (parent company) used to have top notch customer service and now it seems to be among the worst.

We had the exact same experience and got stonewalled by PBK.

Solution - Call the manufacturer. In the case of our crib (a 6 year old Dana model), it is made by Simmons Juvenile. It should say on your crib exactly who the manufacturer is and should also have the model number. Look for the stickers towards the bottom on the inside. Their website is http://www.simmonskids.com/consumer_service.cfm. They answered the phone immediately, and could not have been more helpful. Charged me $14 for parts that I needed.

I don't know that I will ever buy a product from PB again, but I certainly would from Simmons.

Jul 15, 2008 | Pottery Barn Kids Dana

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