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Hello. I need the model number to help you accurately. When the unit drains, can you verify water *is* actually being pumped out? This is important because no washer will spin if it can't pump all the water out--modern electronic washers have to balance the load and water is an unknown, shifting quantity. I need the model number to assist you in initiating the diagnostic mode and explaining the possible error code(s) you might be getting. I hope I helped you!
tha model number doesn't come up,you need to send the full number off of the washer,open the door and lok around the opening where you put the clothes in,you should see a tag with the model number on it,if the pump doesn't drain out the water then it can't spin until the water is drained,if it's a front load washer check the pump to see if something is in the pump stopping the impellar from spinning to drain out the water or you could have a bad pump,put the washer or drain and spin and see if it will drain.
Does it drain or agitate if it drain but wont spin it is the motor coupling between the motor and transmission if it agitate but does not drain or spin it is the lid switch that tell the unit the lid is closed hope that helps Good luck