Question about GE Profile 26.6 cu. ft. Side-by-Side Refrigerator with Dispenser TFX27PRBWW

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Pshs6rgxcdss Freezer shelves and drawers are constantly falling down and I can't store anything in the freezer. This appears to be either a design flaw or improper parts (shelves and drawers) in the GE Profile side by side refrigerator freezer. What can be done to remedy this situation?

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

woodchuck789
  • 4059 Answers

SOURCE: GE PROFILE REFRIGERATOR SIDE BY SIDE IS NOT COOLING

The evaporator coil behind the cover on the back wall inside the freezer will ice up under normal conditions. Every 8 to 10 hours for around 20 minutes the defrost timer (or in most newer models the electronic adaptive defrost control) will turn the defrost heater on to melt the built up ice. There is a defrost thermostat which prevents the heater from overheating the freezer by breaking the heater circuit when the temp reaches close to 32 degrees F. The entire cooling system shuts off during the defrost cycle and starts back when the timer advances through the cycle.

If this ice is not melted it will continue to build up until the air can’t flow over the coil to circulate the cold air through the freezer and into the fridge. The temperature change in the fridge is usually noticed first followed by the freezer.

If the defrost thermostat is bad it can prevent the heater from coming on OR it won’t turn the heater off when it gets too warm. It is clamped to the evaporator coil at the top to sense the temp. If it appears to be misshapen it is bad.
With an ohm meter it should show continuity when cold and none when warm.
You can also bypass the thermostat to see if the heater comes on then. If it does then you know the thermostat is bad and needs replaced.

The defrost heater is located on the evaporator. It is in a tube which is at the bottom and can also go up the sides of the evaporator. On some types you can see a burnt spot if it’s bad. With an ohm meter it should show continuity from end to end when disconnected from the wiring in the freezer. You can also test the wiring for voltage when it’s in the defrost mode.

If you have a defrost timer you can test it. It can be located under the fridge behind the kick panel on the front. Some are in the fridge with the controls at the top. You can turn the defrost timer till it clicks and everything shuts down. The heater should now come on. If it does, replace the timer because that means the timer is not running. If it doesn't, check the heater and defrost thermostat. Turn the timer again till everything starts back up to end the defrost cycle.

If you have an adaptive defrost control instead of a timer, replace it if the heater and thermostat test good. It is located in the fridge with the controls in some models and on the back in others.

Posted on Nov 17, 2009

  • 25 Answers

SOURCE: GE side by side freezer shelves falling down

This appears to be a known problem with at least a couple of GE models (It has been happening in our freezer too). There is a GE Service bulletin at https://customernet.geappliances.com/OTIS/fs/home_images/REF01-10.pdf that seems to describe the fix as them sending out new shelves (and maybe someone to install them?)

Posted on Jul 12, 2010

  • 5370 Answers

SOURCE: We have a 3-year old

The ventilations in the drawers are getting blocked.I will explain.When the unit starts,the freezer section starts cooling.When the freezer section gets cooled properly and reaches its regular temperature,then thermostat in the freezer section detects it and after this defrost procedure starts.In defrost procedure the fan in the freezer section starts running and the cool air from freezer section pass to the fridge section bu the ventilation drawers.And thus passes in all the sections.But in your case the cold air is passing to the vegetable and fruit section,but its not going to the other sections.The cold air is entering the section but its not going anywhere,just remaining there.So this parts are getting over cold.So in this case,either the defrost is not working or the coils are over frosted in the freezer section.And this causing the problem.But first try defrosting the blocked ventilation by manual defrost procedure.--------------

The defrost is not working or the evaporator coil in the inner section of freezer is got blocked by ice .

Try manual defrost reset procedure: ----

First unplug the unit from main power outlet. Then empty whole unit completely. Then keep both the doors open. Wait for 24 hours. All the ice collected on the coils and in the freezer section will get melted. Clean the water from the sections. Then Connect the power cord of the unit to main power outlet after 24 hours/.Then set the temperature to normal in both fridge and freezer section. It will take near to 4 hours to get run in its proper cooling cycle. Then check, if the problem returns again. If the same problem occurs then it's defrost problem. The defrost board and the defrost thermostat/heater is not functioning properly and it has to be checked and replaced.You can get the required parts from online sites like:--- www.repairclinic.com or from searspartsdirect online site.---------This will help. Thanks. Helpmech.

Posted on Jan 02, 2011

BarrettDenCo
  • 1772 Answers

SOURCE: I have a GE Profile

Sorry to hear about your problem.

Sounds like you have a defrost issue. Hence your unit is not defrosting. All of this apply's if your freezer side has ice . If not. you have other issues, this does sound funny, but this is why your refrigerator side is warm, or not cooling.

Here is a list of some things that can go wrong.
1. Defective heat coil
2. Defective defrost timer
3. Defective defrost sensor
4. Defective Fan
5. Defective compartment inlet damper (on some models)

You should call a service company to resolve your issue.

Since I tried to help you, Please help me and Rate/Vote on the response. Thanks

Posted on Jan 02, 2011

  • 1 Answer

SOURCE: Freezer Shelves are too small for freezer and keep falling when I put food on them...

I had the same problem with the freezer sheles being too small in my GE Profile side by side. The shelves would simply collapse down with any weight on them.
After measurng the gap, I determined that the shelves were approximately 7/16" too narrow.
The fix I did was simple, effective, and very cheap.
I bought a roll of clear flexible polyethylene tubing at Lowes for about $5.The tubing is 3/8" outer diameter, 1/4" inner diameter (see picture below).
I cut pieces to fit along the side rails of the shelf, and then sliced the tube pieces down their length with a utility knife. I wrapped the pieces around the outside rails on each side of the shelf. It took a little work, but I got the tube pieces attached.
In a few spots, I did a double wrap of tubing.
The shelves fit tightly now and can hold significant weight without collapsing. Plus, they don't look too bad.
I hope GE fixes this simple problem in the future.
2_29_2012_2_35_52_am.jpg2_29_2012_2_36_07_am.jpg2_29_2012_2_36_33_am.jpg2_29_2012_2_36_53_am.jpg

Posted on Feb 29, 2012

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