Question about FancyCost Rapoo X1800 2.4G 1000 CPI Wireless Mouse and Keyboard Set Black

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Rapoo x1800 keyboard and mouse not working with my hp pavilion

It was working properly !! there was a sudden shutdown off power after that the device is not working

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The video is more of a physical review just in case you need someone showing you the features.

First off, have you been able to try it out on another computer anywhere, even a display in a store (disc only needed for full features, not for a test)? If the batteries were pre-installed, did you remove any plastic barrier(s) they may have placed to prevent contact? The receiver is fully seated in the USB (computer should have 'loaded' and indicated 'ready to use') and you did turn the power switch fully on? I know they may be obvious things but sometimes we all miss something obvious. If that all checks out, I hate to say it but sounds like either unit is bad or they were not properly paired at the factory (if needed). If new and still within the stores return window, return for a replacement or refund.

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According to Rapoo, the solution is:

Rapoo 2900 E2700 E9080 pairing steps
1. Please first charge the keyboard to make sure the energy level is good.
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