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The video is more of a physical review just in case you need someone showing you the features.
First off, have you been able to try it out on another computer anywhere, even a display in a store (disc only needed for full features, not for a test)? If the batteries were pre-installed, did you remove any plastic barrier(s) they may have placed to prevent contact? The receiver is fully seated in the USB (computer should have 'loaded' and indicated 'ready to use') and you did turn the power switch fully on? I know they may be obvious things but sometimes we all miss something obvious. If that all checks out, I hate to say it but sounds like either unit is bad or they were not properly paired at the factory (if needed). If new and still within the stores return window, return for a replacement or refund.
Rapoo 2900 E2700 E9080 pairing steps
1. Please first charge the keyboard to make sure the energy level is good.
2. the pairing steps are:
a : turn off the keyboard,
b: plug in the receiver,
c: turn on the keyboard
d :keep pressing "Esc" and "Pause break" keys for 5 seconds
3. If it is repaired successfully the mouse cursor can work normally. Please remember to plug the receiver again after successful pairing.
Unfortunately, I don't seem to make mine work at all :(
Maybe it's broken.
if you are sure that your mouse and keboard are in good condittion and it is all ps2 port type the problem maybe the system driver for keyboard and mouse of your operating system, please get an extra usb port type keyboard and mouse and plugged it in to your pc and power it on the usb type keyboard and mouse may refresh the system driver and may read again your ps2 type keyboard and mouse.
The fact is *********** board is very likely the matter. See all devices that do not need the motherboard to respond are all working (cd/dvd tray opens and closes, fans are on etc). On the other hand all devices that need the motherboard to respond are not working (keyboard, optical mouse, etc). It is more or less conclusive.