Question about Arris SURFboard® SB5101 Cable Modem

1 Answer

Wifi setup password

I got a new computer and use the right wifi-password to get online but it said "incorrect password". The other computers works with internet service. However, when I forget the internet on my old computer and re-enter the password again, it said incorrect password and cannot get the wifi any more. I am sure the password is correct.

Posted by on


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 27 Answers

Confirm you do not have caps lock on, or are on a laptop with numlock on first. Assuming those basic settings are off, next you want to try and add the password in cleartext. In the wireless list, right click on your wifi network and select properties. Underneath the network security key should be a check box that says show characters. Click that and your password should be readable. Confirm it's correct or retype if not and try again.
If that does not work you may need to log into the router itself and reset the wifi password.

Posted on Nov 26, 2013


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I'm trying to setup the wifi on my zeki 9 inch tablet and its telling me authentication problem. I know the password is correct, but can't get it to work.

WiFi passwords are CaSe sEnsITivE. You have to be careful with zeros 0 and oOs, i (I) and L (l).

If that doesn't work, you will have reset the router, and use a computer to enter the router settings and make a new password and change it on all devices.

Dec 20, 2016 | Tablets & eReaders

2 Answers

Trying to setup my netgear wifi range extender

If you look on the back of the unit, it should have in small print, the access IP address, the admin name and admin password. If you have changed it in the past, then reset it back to the default. Typically netgear use, admin name of admin, and the password is either password or netgear1. Older units may use 1234. The only exceptions are newer extenders that ask you to put in a password when you set it up, in which can you will need to reset it to the defaults and do a new setup.

Jun 16, 2016 | Uniden exi4560 2.4ghz extended range...

1 Answer

My printer is not working with my desk top are my lap top computer.

A wireless printer needs the WiFi password just like any other WiFi device such as Laptop or iPhone. The WiFi password or key is usually written on the underside of the router. If the printer as a little screen then you can take it to setup mode and select the WiFi signal and enter the WiFi key. After that your computer can seek the printer. You may want to run the install software again.

A different way to do it is run the install software on the PC with the USB connected between the printer and the PC. Follow the on screen instructions, similar to above and once done you can run the printer wirelessly.

Feb 17, 2015 | Computers & Internet

1 Answer

Why cant I connect Samsung Galaxy Tab to mobile wifi?

For the connection, you need the password that is on the router you want to connect to. If it is your router, you did setup the mane of the router and the password. If it is not your router, you won't know the password and everything you type will be wrong, giving you the message incorrect password.

Jul 14, 2014 | Samsung GALAXY Tab 2 10.1 WiFi 16GB P5110

2 Answers

Wifi password

Hi, buddy! Watch this video and use the app to recover you wifi password. It's easy to recover what you want. Download from

Dec 27, 2013 | Zyxel Computers & Internet

1 Answer

I for got my password an cant unlock my wpa/wpa2 to get on wifi

What router are you using? From another device try logging onto your routers setup page by using default user name and password. username:admin password:password from there you can change the wifi password.

Dec 07, 2012 | Velocity Micro Cruz Reader Special Edition...

2 Answers

Wireless on hp ze4933 not working

Thanks for choosing FixYa Steve and welcome. I need to know what we are working with. Do you have wifi, cable, or a card for your internet access? Have you installed it yet on your computer? You have to set the connection up before you can have access to the web.

Sep 21, 2011 | HP Pavilion ze4933US Notebook

1 Answer

I have a new laptop computer and am wondering how I log on to internet as it is asking for my access/security code?

I assume you are connecting thru wireless or wifi. If its asking for the security code then you have to know the security password for the SSID on that wifi router. Many Wifi routers have security passwords before you can access the internet. If you are connecting to your wireless router then just disbale the security password but will be disadvantageous because other people can connect to your router. Just ask the person for the password who initially setup your wireless router.

Nov 05, 2010 | AMD Sempron 2800, 2.0 GHz 2800+...

1 Answer

I do nt have passward and i want to change it to connect wirlless

Hi i got your issue ....

Try with the following steps.....

Step 1:Connect modem>>computer and make sure that you are able to go online

Step 2: If you are able to go online connect modem>>router>>computer

Step 3: Open the browser page and on the address bar type

Step 4: Belkin router page will be opened

Step 5: Towards the left coloumn below wireless click on security

Step 6: If the security mode is wep then the numbers in key 1 is the password

Step 7: If the security mode is wpa you can uncheck obscure psk and the password psk will be visble that would be your password

Step 8: Then towards the left column below security click on wifi protected set up and if asking for a password leave it blank and hit submit

Step 9: Disable wifi protected setup and then click on apply changes

Step 10: Now try connecting wireless you will be able to go online

If you have any issues please contact the 24/7 belkin technical support 1800-2235546

Thanks .....

With regards...


Oct 22, 2010 | Computers & Internet

Not finding what you are looking for?
Arris SURFboard® SB5101 Cable Modem Logo

143 people viewed this question

Ask a Question

Usually answered in minutes!

Top Arris Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 1 Expert

36 Answers

Suddenlink Help

Level 1 Expert

44 Answers

Are you an Arris Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides