Question about Arris SURFboard® SB5101 Cable Modem
I got a new computer and use the right wifi-password to get online but it said "incorrect password". The other computers works with internet service. However, when I forget the internet on my old computer and re-enter the password again, it said incorrect password and cannot get the wifi any more. I am sure the password is correct.
Confirm you do not have caps lock on, or are on a laptop with numlock on first. Assuming those basic settings are off, next you want to try and add the password in cleartext. In the wireless list, right click on your wifi network and select properties. Underneath the network security key should be a check box that says show characters. Click that and your password should be readable. Confirm it's correct or retype if not and try again.
If that does not work you may need to log into the router itself and reset the wifi password.
Posted on Nov 26, 2013
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Posted on Jan 02, 2017
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