Question about Philips GoGear SA6185/37 Digital Media Player

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Vista no longer recognizes my gogear. Seems to have started after upgrading/renewing Norton 360.

Philips gogear sa6185. after updating norton 360, vista no longer recognizes my gogear.

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  • alreager May 08, 2009

    Thanks, Shafie. I've uninstalled and reinstalled both the gogear drivers as well as the ArcSoft program that came with the device. This has not helped. I also just found out that my mobile phone is no longer recognized. I get the same strange connect sound and my phone tells me the connection failed and to try connecting to the pc again. Would a Norton firewall do this?

  • alreager May 09, 2009

    I fixed my problem. The program, Bonjour, was somehow removed from my computer (during the antivirus upgrade maybe?), and I had to download it from Apple. My player works just fine again. Here's the link:

  • alreager May 09, 2009

    Follow up: I have also successfully synced music to my mobile phone. It was definitely the missing program (Bonjour) that was causing this problem.


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Reinstall philips gogear drivers again and im sure it will work. This is probably due to your gogear drivers corrupted, reinstalling will help to repair the software. Check and let me know if vista recognizes your gogear.


Posted on May 08, 2009

  • shafie May 08, 2009


    Yes probably right, try disabling Norton 360 first if it doesn't help, uninstall Norton 360 first and see gogear recognizes. Because with this Norton 360 you may need to specify and switch on which 3rd party application you need to run on vista.

    So give it a try to uninstall 360 and see.




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I just fixed the problem I was having (after 2 days of trouble shooting and on the phone with Norton anti-virus). Somehow, the Bonjour program got deleted from my computer. I think it happened when Norton was upgraded and renewed on my computer because I'd done nothing different up until that time. Here's how I fixed it JUST NOW. I went to:

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