Question about Sony Handycam DCR-TRV19 Mini DV Digital Camcorder

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Error code c31-23

This flashes on the screen and the camera will not record or play. There is a website,, where over 500 people have fixed this by smacking the camera! Didn't work on mine. When I opened the cassete area, a small black roller fell out! No idea if this was my problem all along or happened when I smacked the camera, but bottom line is I don't know where it goes in the camcorder. Does anyone know where I can gt a picture of the innards of this thing so maybe I could see where it goes? Any help greatly appreciated!

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  • michelleinca Jan 06, 2009

    I am having the same problem. It just started to give me this message. It worked one day and the next it just started flashing with this error code C31:23



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Have had exactly the same problem. Whacking the camera did not work and a roller has also fallen out, Did you manage to fix it ?. This camera cost loads when I bought it in dec 2002, wonder if it is worth fixing.

Posted on Aug 22, 2008


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Posted on Jan 02, 2017


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Look at my most recent post about this, or better yet, go to to see many possible solutions plus diagrams and actual pictures. You'll have to scroll down about 60 pages or so, ther are over 2,000 complaints about this error code alone on just this one website!
YOu may be missing the roller, the white plastic lock or both. Turn the camera upside down, remove the tape and gently shake it and see if anything comes out.
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