Question about Sony Handycam DCR-TRV19 Mini DV Digital Camcorder

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Error code c31-23

This flashes on the screen and the camera will not record or play. There is a website,, where over 500 people have fixed this by smacking the camera! Didn't work on mine. When I opened the cassete area, a small black roller fell out! No idea if this was my problem all along or happened when I smacked the camera, but bottom line is I don't know where it goes in the camcorder. Does anyone know where I can gt a picture of the innards of this thing so maybe I could see where it goes? Any help greatly appreciated!

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Re: error code c31-23

Have had exactly the same problem. Whacking the camera did not work and a roller has also fallen out, Did you manage to fix it ?. This camera cost loads when I bought it in dec 2002, wonder if it is worth fixing.

Posted on Aug 22, 2008

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According to the symptom and self diagnostic system the problem is in mechanical section (tape loading section) Therefore camera just need mechanical adjustment and will work fine again. This problem aries when the insertion of the cassette is improper or forced insertion.
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