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Magik jack disconnects while computer on

My MJ disconnects while the computer is on and I have to re boot MJ

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I would check the MJ settings.

Posted on Nov 26, 2013

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How can this issue be fixed: Some callers to me (my magicjack) get message "your call did not go through." ?


Unfortunately the quality of the MJ depends entirely on the quality of your internet connection, if calling to/from another MJ user the problem gets worse, because it now depends on the quality of their connection as well as yours! Main reason you are getting "call did not go through" is because MJ circuits are overloaded..way too many customers use it at the same time, sooner or later this will negatively impact on its performance. Not much you can do about it, but then again you only pay $29 for a years free calling thats the trade off!

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I have not had a "dial tone" on my MJ for over 24 hours...can neither receive nor send messages. I unplupped it this morning from the elec outlet and left it unplugged for about 4-5 minutes..still no


Asumming this isn't an MJ Plus and it's interfaced w/your computer it sounds like the unit is defective. you should contact MJ to be sure of no issues on their behalf, though.

Jun 16, 2014 | Android Apps

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Magic jack contact number


MJ is automatic when inserted into the USB port. It has the program (KeyPad) installed on a chip inside of the MJ case. The MJ must light up to be active and communicate with the Computer. Be certain your registration is active and you are paid up to date. Other than that; go on line to their web site and get Customer Service assistance.

Jan 07, 2014 | Computers & Internet

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Magic jack not workingno light in the magic jack is it garanty


The MJ must light up when inserted in the USB port on a computer. If is will not Glow, then it is defective and should be sent back for a replacement. I believe you have 1 yaer from the time you purchase it and have registered it with MJ.

Jan 06, 2014 | Computers & Internet

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I can not get my magicJack Plus to work


If you're using the MJ Plus, it can be connected directly to the computer's USB port, or directly to the internet using the provided adapter. It must be connected properly in order to work.

The MJ program (on the computer) will not work if the MJ is not connected to the computer.

It goes without saying (but I'll say it anyway)... The MJ will not work if you have not paid for at least one year of service.

If you have paid for service, check your connections to ensure nothing is loose. The wall adapter can get loose and disconnect you from service.

Sep 22, 2013 | magicjack.com Computers & Internet

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Xp pro5.0 2195 wont boot up magic jack mj was updated has worked 2mths till now after registry clean


i could be that an important file was lost from magic jack mj on cleaning, try reinstall or pay for it then you wont have to keep clearing your registry.


i hope this was useful

Jan 23, 2011 | Microsoft Windows XP Professional SP3 Full...

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Magic Jack stopped working after I re-formatted computer


Seems like its defective .. Because if the usb is working with other devices then yes its surely defective.

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USB ports have changed with MJ


Well, I do know that USB ports have absolutely nothing to do with a drive letter assignment, as in your case "g". It's the order in which the system sees the devices on boot up that decides what drive letter it's gonna get. At least that's what I've seen in my experience...just a tidbit for you. ;-)

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1 Answer

No ring


Seems like alot of discussion around on getting phones to ring.

I think the interesting scenario here is when people want to be able to connect the MJ to house wiring to have phones connected remotely work normally (call/ring).

First, it is important to have phones which have REN's be as small as possible. I started with MJ connected to my home wiring (ie connect MJ to a wall phone socket hoping to have a phone elsewhere in the house work normally). I was using a TRU8885 with 2handsets (is AC powered) - the REN on this phone is a paltry .08 . I could call normally, but not get a ring.

I had an old computer with USB ver 1.0, so I first got a cheap USB 2.0 card which I installed which did not fix the problem - it is reasonable to assume these cards have sufficient power.

I tested the phone directly attached to the MJ (4ft phone cable) and it worked. I tested likewise with a 20ft cable and it worked. I reconnected to my house network and it did not work with the phone attached to phone jack at my desk. icon_sad.gif

I traced the lines in my basement (I was already disconnected from outside landline connection) contemplating eliminating unnecessary wiring and lo and behold I discovered in a corner of my basement that an old bell-ringer phone was connected to my house network! When I disconnected this phone (and the obvious voltage load associated with it), my phone rang perfectly.

Here's my conclusion:
1. use a phone with lowest possible REN (less than 1 certainly, closer to .1 desireable).
2. don't worry about powered hubs if already connected to computer's USB since it is likely sufficiently powered.
3. don't get into power boosting phone systems (see #1)
4. eliminate high-REN other devices from phone network
5. run a test of of phone direct connected to MJ - if this doesn't work, likely your phone is not AC powered or is too high a REN.

Mar 18, 2009 | General Electric 25982 5.8 GHz 1-Line...

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