Question about NorStar M7310 Corded Phone

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Redirecting calls I'm a receptionist at a company and right now our phone has that general recorded greeting "thanks for calling...if you know your parties extension please dial at anytime or hold for operator...". What we would like to do is for all calls to ring at my phone and then I can transfer them to the person. so basically get rid of the option of them being able to dial the extension themselves therefore i can screen calls and avoid spammers etc. We also wanted to possibly during the times we are closed reactivate that message so that the caller is able to enter their desired extension to leave a voicemail since I will not be able to answer calls anymore.

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You will require the folks that program your Nortel system to come and make system level changes.
You will need to ask them to give you the ability to put the system into day service, which will allow calls to come to your extension.
Then switch the system into night service during the times that you are not available. This is done by dial a code which changes the path that calls go to. You will also need them to program the greeting for open, and closed. or Day/night service.

Posted on Nov 25, 2013

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Posted on Jan 02, 2017

ynotphone
  • 192 Answers

SOURCE: Need to turn off transfer callback on Norstar Meridian

Ok, well I can explain most of the programming template, but I cannot give you the exact buttons to push since each phone IS programmed differently.

-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail (record this number) and then RLS
-> now I need you to dial FEATURE 0 on your set, and press the Intercom key to ensure the extension of your set you want to change and then hit RLS.

To get into programming press FEATURE 2 6 6 3 4 4
-> Password: 2 6 6 3 4 4
Now you will see 3 arrows on your LCD
<- Heading Enter->
<- Back Next->

-> you will now see TERMINALS&SETS and press Enter (the top right arrow key) now put in the extn that you want to change.
-> you should now see the extension of the set and the name that is associated with it, press Enter (the top right arrow key) again
-> now you will see LINE ACCESS and press Next (the bottom right arrow)
-> then you will see CAPABILITIES and press Enter. now you will see FWD NO ANSWER and press Enter, and put in the DN of the voicemail you saw with the Feature 985
-> hit Next for the number of rings you want to ring at the set before going to voicemail.
-> hit next and you can now RLS to back out of programming.

Voila, that set once called will now goto voicemail.

-OR-

You can get the receptionist to dial FEATURE 9 8 6 and the extension to transfer directly to someone's voicemail.

Posted on Apr 17, 2009

consultel1
  • 860 Answers

SOURCE: Accessing company phone directory

Sounds like you shut the CCR tree down. Go to AA>table>1>CCR>chng>1>enable. that should take care of it

Posted on Sep 26, 2009

consultel1
  • 860 Answers

SOURCE: Callers are not prompted to general mailbox

Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all

Posted on Sep 29, 2009

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The greeting that you are talking about:
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and you have to know which greeting you are changing.

The greeting that you are talking about:
-> is it the CCR tree? (is says - press 1 for x, press 2 for y, press 3 for z)
-> is it the Auto Attendant? (welcome to xyz company, if you know the extension of the party dial it anytime)
-> is it the General Mail box?(please leave a message after the beep)
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In other words, what does the greeting say, maybe that might help solve this issue.

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1 Answer

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#505 needs to be programmed, then #206, that will get you to at least asnwer incoming calls.

Need to know more, like WHAT KIND OF SYSTEM.

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Mark

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2. Enter the mailbox number (extension number. of the person you want to leave a message for
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4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

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1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
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13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



took this from a guide i have, might help you guys out

Jan 07, 2008 | NorStar M7310 Corded Phone

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