Question about Mach Speed TRIO Onyx MP3 Player

11 Answers

Problem with Onyx MP3 player

When I turn my MP3 player on all I get is the blue start screen.  No matter what button I push nothing happens.  I can't hear anything (but the speaker was set to off last time I played it).  I tried hooking it up to my computer but the device isn't registering at all.  What can I do?  (It was working fine yesterday and nothing unusual has happened to it)  Thanks!

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  • Anonymous Feb 10, 2008

    it will not turn on

  • Anonymous Feb 19, 2008

    It will only play the first 10 seconds of the song and then it changes to something else. I could probably figure it out but I got bored so I changed the language to Chinese and now I cant get it back to english

  • Anonymous Mar 06, 2008

    i just got this mp3 player and now it just wont turn on...it was working then it just stopped...any ideas?

  • alex789 Mar 26, 2008

    WHAT DO U DO TO GET IT TO WORK AGAIN PLEASE

  • hardman_216 Mar 27, 2008

    onux startup screen locks up and i cant do anything from there any help?

  • Anonymous Apr 30, 2008

    when i turn on my mp3 player my screen is messed up with different colors

  • krissiey Jun 10, 2008

    i can only turn it on when it on the charger to listen to my music tryed to delete all the files and put them back onto it

  • rruff8811 Jul 30, 2008

    I have an Onyx MP3 player. It only turns on when attached to the charger. I contacted the company since I have only had it 3 months but because I can not find the receipt I was told by customer service I was probably lying and I might as well throw it away because they will not do anything for me.

  • robideaumatt Oct 11, 2008

    yeah i just got mine 3 weeks ago and when i turn it on the screen stays white. how can i fix this?

  • ttttastytast Nov 14, 2008

    me 2. it keeps blinking the blue start light whether i turn it off or not

  • Anonymous Nov 24, 2008

    my mp3 player sandisk wont turn on even if it haves the charger on dose that mean its broken i need help to get it working again

  • ants4life Jan 15, 2009

    i need help my player was working fine yesterday but i hooked it up to the computer now it won't go any further than the welcome screen

  • Anonymous Mar 28, 2009

    i tuned my mp3 on played cfor a little while then i got alud beep and i cat do anything



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11 Answers

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I had the same problem -- It will only play the first 10 seconds of the song and then it changes to something else --

so am trying this (below) that I found on their site...

Go to the "My Computer" section of your computer. In there you will find a section called "devices with removable storage"
Locate the drive created by the unit, generally just called Removable Disk, with a letter in Parenthesis. Drive letters vary depending on your system configuration
Open the drive by either double left clicking on the drive itself, or by right clicking, and left clicking on the open option on the menu
Locate the music stored on your computer. Generally this is stored in the "My Music" folder of your computer. NOTE: if you are unable to locate the music on your computer, click on start, search, files and folders, then search for *.MP3, *.WMA
Once you have located the song files, you can right click on the song itself, and select "copy". Open the removable disk drive, right click on in the empty space, and select Paste. This will transfer the song on to your MP3 player
Repeat step 7 for as many songs as you want to copy on to the unit.

Posted on Mar 02, 2008

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No, tmarie4, go to settings of the player and select play mode and select normal, its probably on preview mode. that should fix the problem

Posted on Jun 17, 2008

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I dont know how to fix it but u can stop the blue light from blinking by reseting it
(just press the menu and volume button altogether)

Posted on Nov 24, 2008

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I need help trying to download a short movie off itunes it a tv show and it says it downloads but when i want ti watch it it says NO FILE! can anybody help me out?

Posted on Sep 07, 2008

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Set switch on then off then on then press m scroll ff scroll vol scroll rw scroll stop/play then m again. Please fully charge for at least six hours off the wall receptacle not your computer and even when it displays that it is fully charged..Do this at least once for the very first time you get the device. after the initial charge you can use the computer usb..If you have a usb adapter or hub or do not have a dedicated usb port that you only have used for your one player device..You must restart the spooler for it to be used on windows media player library..Otherwise just drag from removable disk to the music folder on your computer..

Posted on Aug 15, 2008

  • machi112 Aug 15, 2008

    ya gotta charge it


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It will not come

Posted on Jun 13, 2008

Every time i turn it on its on the recording and just starts then i hit the M button and it turns off so how do i get to the menu ya know music, videos, pic, ect

Posted on Apr 25, 2008

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Hey guys i have a problem with my ONYX player its not getting connected to my PC.....
**************************************/HELP ME PLEASE/***************************************

Posted on Oct 20, 2008

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How do I delete all of the songs off of my mp3 plyer (I have the same one,the ONYX)

Posted on Sep 17, 2008

I dont have the navigator in my mp3

Posted on Jun 25, 2008

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LET THE BATTERY DIE OUT IT WILL SOLVE THE PROBLEM ... TRY NOT TO DELETE STUFF OUT OF YOUR MP3 THAT CAN CAUSE THE PROBLEM TOO... DON'T RUSH WHILE CLICKING THE BUTTONS THAT MAKE 90% SURE IT WILL MAKE A BEEP SOUND AND TURN SCREEN BLUE OR WHITE

Posted on Apr 13, 2009

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1 Answer

How do I turn on an onyx mp3 player


First, make sure that the Mach Speed Trio Onyx MP3 player is fully charged (if you use a rechargeable battery) or insert a new AAA battery. Then press and hold the Play button for 5+ seconds. This will turn off the MP3 player if it is on.

Retrevo has the manual for the Onyx here: http://www.retrevo.com/support/Mach-Onyx-2GB-MP3-Players-manual/id/2831dj281/t/2/ . You will need to enter a code to access the PDF.

I hope this helps.

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My Mp3 player has a black screen but blue backlight for buttons is on


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