I have a 18 by 48 above ground pool , its a pro series model number ps20-1848 im looking for a replacement part its called a leg cap and the part number is 097-080031 . i dont know if you can help , but i...
We also need to replace the leg caps for our pool, and we have been trying to contact Polygroup since January. I have been lied to constantly about the leg caps replacements. First I was told that the first week of March they would be available, since their original part company isn't making the leg caps anymore. Then the first of March I was told another 2 weeks, and when I tried in 2 weeks I was told by the end of March, and so the lies went until the last conversation I had with them in June. Now when you attempt to contact them, you are automatically put on hold for hours. I believe that they are no longer even trying to fix this problem. Since it was now June and we really wanted our pool set up, we put small blocks under the legs, but this is a temporary solution, as the blocks crack under the weight of the water. I really wish something could be done with this Polygroup company, as they are totally unprofessional. If only they would be truthful, and not be liars regarding the availability of the replacement parts for their products.
Jun 27, 2011 |