Question about Xerox Phaser 8550DX Laser Printer

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Phaser 8550, scratch lines through printout

Each print out has 8 thin lines etched in the ink, throughout the middle of the page. How do I fix this??

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  • twirlzz Oct 10, 2007

    Oh and how do I get the LED screen to stay on, it goes out constantly so that it looks like it is off.



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On the display. Call 1-800-835-6100. Xerox will send a tech out free of charge to replace the led display. Its a known problem.

Posted on Mar 21, 2008

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For the lines try the remove stripes and also the remove smears procedure you can run from the panel.
The Led screen is a known problem. Send Xerox an E-mail and they will replace it.
You have to pay for phone support if your not under waranty.
But they will replace the screen.

Posted on Dec 07, 2007

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Also if you go into the hidden menu under "trouble shooting" you can print 10 pages of each color. Use the Solid Fill pages and that should loosen any stuck/dried print heads that would be causing this issue.

Posted on Mar 20, 2008

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Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.

Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Feb 18, 2010 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8550 having color quality issue

If you are using third party ink sticks contact the manufacture and they will, if you use enough of thier product, send you a new print head and send out a tech to change it. Media Science is the most likely source of third party ink.
You can also switch to Xerox ink sticks and the colors will be correct after several purges to get rid of the old ink.


Sep 29, 2009 | Xerox Phaser 8560DN Laser Printer

1 Answer

Trying to match color between photograph on monitor to printer. OS is Vista.

The only way to get color matching with the solid ink line 8400, 8500, 8550, 8560, 8860. Is to build you own colors with the CMYK sampler printout.

Beware this will print over 50 pages of swatchs showing the mix of CMYK for various colors. Your can then look at the color you want and see how it's made up i.e. 30% 30% 40% yellow gives a orangish color. You can then build these colors and name them in your application.

You will NOT get Panotone color matching with the solid ink series.

Apr 27, 2009 | Xerox Phaser 8560DN Laser Printer

1 Answer

Xerox phaser 8550 prints garbled characters

This happens to mine occasionally after I have put it into standby a few times. If I reboot this always sorts it out.

Apr 05, 2009 | Xerox Phaser 8550DP Printer

1 Answer

Xerox 8550 Printer Magenta ink not working.

You need to run the eliminate light stripes. it should be in the menu, under troubleshooting, print quality issues. you can run this up to 3 times. you want the run the basic light stripes, not the advanced. If after 3 times running this, you are still missing jets, your printhead is bad. If you are using aftermarket ink, media sciences might cover the repair, if not, the printhead costs as much as a new machine. about $650+labor.

Mar 16, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Pinstripes in image after print (phaser 8560)

Appropriate cleaning procedures, as listed in the following tables, should be
performed when specific print-quality or paper transport problems occur.
All cleaning procedures are detailed in the printer’s Phaser 8400 Reference Guide or
the Phaser 8500/8550 User’s Guide.
Light Stripes or Missing Colors
Problem type Solution
Missing or light-colored
stripes on prints.
Select the automated procedure Eliminate Light Stripes from
the Control Panel.
Ink Smears, Oil Spots, or Random Ink Streaks
Problem type Solution
Ink smears on the front,
back, or edges of a page.
Select the automated procedure Remove Print Smears from
the Control Panel.
Check the maintenance kit for ink and paper-dust build-up on
the wiper blade.
Oil (drum fluid) on top edge
of print.
Select the automated procedure Remove Print Smears from
the Control Panel.

Hope this helps

Nov 24, 2008 | Xerox Phaser 8560DN Laser Printer

1 Answer

Phaser Printer 8550 leaves black lines

There is a wiper blade between the print head and the drum. Sounds like you have some buidup on it causing your problem.

Nov 13, 2008 | Xerox Phaser 8550DX Laser Printer

1 Answer

Phaser 8550 cyan doesn't print

If you go to the site and click support and drivers. enter phaser 8550 and there is a printhead update you need to get, You have to fill out a form.
That may be your problem since there is no fault code.

Apr 13, 2008 | Xerox Phaser 8550DX Laser Printer

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