Question about Gateway Computers & Internet
Will not power on
1.) check the wall outlet and make sure there is power going to the receptacle. It is possible to have one of the two outlets on a single duplex receptacle go bad. If you don't have a volt meter to test the outlets, plug in a table lamp or some other electrical appliance into each one of the outlets to check for power. On rare occasions, I have been to homes and businesses where the outlet is controlled by a wall switch- if this is the case, make sure it is turned "on".
2.) If you are using a power strip or surge protector power strip, make sure it is tuned on and that it is getting power to it. You may have tripped the internal breaker in the strip if it is so equipped.
3.) The same way you checked the wall outlet in step #1, do the same with the power strip; it is possible that one of the receptacles to that strip has gone bad.
4.) Check the power cord that runs from the outlet into the back of the computers power supply; it may be loose or has become disconnected.
5.) The end of the power cord that connects to the computer has a power supply built into it. Some of these power supplies have a built in "on-off" rocker style switch; make sure it is turned to the "on" position.
6.) On the back of the same power supply there is also a slide type selector switch for either 120 volt ac power or 220 volt ac power; make sure the selector is on the 120 volt ac scale.
Beyond these basic troubleshooting procedures, going to the next level requires more technical skills which I will be more than happy to offer if you are up to the task and have the appropriate diagnostic tools.
Other problems like a bad (internal to the computer's) power supply could have gone bad; perhaps a defective power "on" switch; defective main board; or internal loose connections.
If you are not tech savvy and don't wish to get deeply involved in troubleshooting & repairing the problem, bring your Gateway to an authorized repair station- since their parts are proprietary.
You may even have to contact them first to get warranty repair services, unless of course the warranty has expired.
Posted on Nov 25, 2013
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Posted on Jan 02, 2017
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