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Router wont work with new modem

Comcast came out today to replace my modem because they determined that was the problem with me having lost my internet connection. Now, I can only connect directly to the modem. If I try to connect to the router and then run the eternet cable to the computer...nothing.

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  • ladoof May 14, 2009

    I have not. Mostly because I don't know how to. Would you mind walking me through it like I am a first grader?



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Hello Ladoof,
We offer support for Comcast supported routers because they are widely used in the world today. If you are using one such router and it has stopped working, then you just need to call us for instant support.
Comcast Tech Support Internet Help Toll Free 1855 856 2653
Router wont work with new modem - comcast-ckrypnl1xh4dtuhoe1pha3ad-3-0.jpg

Posted on Feb 14, 2017

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Have you flashed the latest firmware to the router?  

Posted on May 08, 2009

  • Daniel668 May 31, 2009

    Flashing firmware is not hard, but, you follow the instructions exactly or the router will be trash. I would go to the website of whoever makes the router and follow their instructions after you find out if a newer version is available. You will probably have to go to a special website just for the router config. All this info. should be on the manufacturers website. Sometimes the hardware is just not compatible. Have you contacted Comcast to ask if your router will work with their modem?



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