Question about Dyson DC28 Animal Bagless Upright Vacuum

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DC28 carpet buttons don't work

I purchased a factory refurbished Dyson DC28 last year (which gets very minimal use as we typically have a cleaner with her own vacuum), and the carpet selection buttons don't work. You can press them, and they don't light up, there also isn't any noticeable difference in the vacuums' brush height. I called Dyson and was told that since it is factory refurbish it is no longer under warranty. The representative did run through some steps to 'reset the brush bar', but none of them worked. I was provided a local vacuum repair store address, and was told that was the best Dyson could do. However, I really do not want to spend $100+ to repair a vacuum that I just bought last year and used only 5 times or so. Considering I'm an engineer, and vacuums aren't all that complicated, I figured I should be able to fix it myself. I concluded that the most likely culprit was the circuit board underneath the buttons likely had a short, so I purchased a new circuit board and installed it. Unfortunately, the vacuum still has the same problem. Does anyone have an idea on what I need to do to fix this problem myself?

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  • Master
  • 2,113 Answers

I don't know your model but i've seen vacuum hoses with wires embedded in the coils that can break and stop a switch from working. If it's the switch itself i disassemble it to rebuild it. Wires or harnesses are the most likely suspect. I would never change the circuit board unless a trace has burned, or an ic isn't working.

Posted on Nov 25, 2013

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Posted on Aug 10, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: We have a Dyson DC28.

    Hi there,

    I'm sorry to hear you're having difficulties with your DC28. It's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible. If a repair is necessary, this should be covered by our 5-year warranty, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

    You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Sep 28, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: My Dyson DC17 gets carpet fibers stuck between the

      Hi there,

      If you're concerned that the amount of fibre your carpet is shedding seems to be excessive, I'd recommend consulting your carpet manufacturer to determine if this is normal, as the shedding period will vary according to carpet type and usage. They may also be able to offer advice on the best way to vacuum it, as they sometimes suggest vacuuming certain carpet types using suction only.

      Kind regards,

      Jack
      Dyson Online Customer Support

      Posted on Oct 04, 2011

      askdyson
      • 2572 Answers

      Official advice and support for Dyson technology

        Verified Fixya Pro

        SOURCE: I have a 5 year old Dyson DC07 animal vacuum cleaner. I'm having problems with the vacuum strength when cleaning the carpet but not when using an acessory to clean the stairway carpet. Any possible

        Hi Ronald,

        I'm sorry to hear you're having difficulties with your DC07. If your machine picks up well through the hose, but not through the cleaner head, it's likely that you have a blockage in the cleaner head.

        The easiest way to locate and remove any obstructions is to follow the steps shown in our online support guide:

        http://www.dyson.com/support/help.asp?article=4&product=DC07-ANIMAL_US

        It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

        This should resolve your issue, but if you have any further questions, please get in touch with us directly on 0800 298 0298 (UK), or 1866MYDYSON (US).

        Kind regards,

        Jack
        Dyson Online Customer Support


        Posted on Nov 29, 2011

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        How do I adjust height for carpet brush on DC28 Dyson animal?


        Hi Laura, it's Jack at Dyson

        DC28's selector pad (located by the red on/off switch) allows you to select the correct height setting for the particular flooring you're cleaning. Patented Dyson Airmuscle technology will then raise or lower the rotating brush bar within the cleaner head to the correct level for optimum performance, or shut it off for cleaning bare floors or delicate rugs.

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        Hi there, it's Jack at Dyson.

        DC28's carpet height buttons will flash to let you know if you have the carpet height set too low for effective cleaning. Raising the brush bar to the next available height on the selector pad should resolve this.

        If you find it continues to flash, it would be worth checking the cleaner head to ensure there are no obstructions. It's also a good idea to remove any threads or hair from around the brush bar:

        If you'd like further advice from our experts after giving this a try, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

        Jul 17, 2014 | Dyson DC28 Animal Bagless Upright Vacuum

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        White carpet height button flashes


        Hi, it's Jack at Dyson.

        DC28's carpet height buttons will flash to let you know if you have the carpet height set too low for effective cleaning. Raising the brush bar to the next available height on the selector pad should resolve this.

        If you find it continues to flash, it would be worth checking the cleaner head to ensure there are no obstructions. It's also a good idea to remove any threads or hair from around the brush bar:

        If you'd like further advice from our experts after giving this a try, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

        Jul 17, 2014 | Dyson DC28 Animal Bagless Upright Vacuum

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        If you can, check the latest Consumer Reports buying guide for guidance.

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        When I use my dyson dc28 on carpet the brush roll sounds like a lawn mower


        Hi there,

        I'm sorry to hear you're having difficulties with your DC28. If the brushbar seems to be causing the noise, please follow the steps shown in the video below to make sure nothing is jamming or obstructing the brushbar.

        If you're sure the cleaner head is free of obstructions, but are still concerned, please call us free on 1866MYDYSON, or email askdysonUS@dyson.com, so we can provide further assistance.

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        Nov 28, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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        Brush bar will not engage when you vacuum it will spin when vacuum is off when try to vacuum nothing


        Hi there,

        It's important to note the brushbar won't rotate when the cleaner is stood in the upright position, or if the height selector is set for 'Bare floors'.

        To check you have the carpet height selector adjusted correctly, please see the user guide supplied with your cleaner. In case you don't have yours to hand, here's an online copy:

        http://media.dyson.com/downloads/US/floorcare/Manuals/dc28_opmanual_usa.pdf


        You might also find it helpful to follow the steps shown in this walkthrough from the Support section of our website:

        http://www.dyson.com/support/help.asp?article=1241&product=DC28-ANIMAL



        If you've tried this and you're still experiencing a problem, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com so we can run through some checks over the phone, and provide the assistance you need.

        Kind regards,

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        Dyson Customer Service

        Jul 24, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

        1 Answer

        It is not picking up from the carpet--the exhaust air is coming out the bottom back and not from the top handle--I was not the last to use the vacuum--I think the housekeeper used the handle hose and the...


        Hi there,

        Sorry to hear your DC28 Animal is not picking up. To check everything is correct with your machine, please ensure the filters are clean, and the cleaner is free of blockages. This guide from the Support section of our website shows the easiest way to do this:

        http://www.dyson.com/support/help.asp?article=1456&product=DC28-ANIMAL

        Please note the motor exhaust, where filtered air is returned to the room, is located beneath the clear bin. Exhaust air will never come out of the top of the handle.

        If you've checked the machine for obstructions and are still having problems with the performance, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com , so we can provide further assistance.

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        Jack
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        Jul 24, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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        I have a brand new Dyson DC28 Airmuscle Vacuumand it is so hard to push and/or pull. Is there a button to make it easier or is it the machine?


        Hi there,

        Your DC28 is equipped with Airmuscle™ technology, which allows you to raise or lower the brushbar to suit the flooring you're trying to clean. You should be able to make your DC28 easier to push by changing the setting of the carpet height selector. You can find out how to adjust this in the user guide included with the cleaner. In case you don't have yours to hand, here's an online copy:

        http://media.dyson.com/downloads/US/floorcare/Manuals/dc28_opmanual_usa.pdf


        By raising the brushbar, you should be able to reduce the force needed to push and pull the cleaner. If you've tried this, it may simply be the powerful suction which is making it feel a little heavy to use.

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        Jul 23, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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        We have a Dyson DC28. The brush no longer turns while vacumming the carpets. Also, the lights on the handle to adjust for different heights do not work. Can you help. I see of no way to get to the belt...


        Hi there,

        I'm sorry to hear you're having difficulties with your DC28. It's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible. If a repair is necessary, this should be covered by our 5-year warranty, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

        You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

        Kind regards,

        Jack
        Dyson Online Customer Support

        Apr 13, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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        My carpet selection light keeps blinking and I can change the selection.


        Hi there,

        I'm sorry to hear you're having difficulties with your DC28. It's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible. If a repair is necessary, this should be covered by our 5-year warranty, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

        You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

        Kind regards,

        Jack
        Dyson Online Customer Support

        Apr 10, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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