Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

1 Answer

Having big firmware problems

I was happy using my Zen Extra for over three years but now that i upgraded my windows to Vista all the hell broke loose.First the computer didnt know the player so I emailed creative and they told me that there is no firmware for vista so i had to find a windows xp pc and download a firmware.But as my player's firmware is old(1.x.x.x) i reset my player and formatted it and downloaded the firmware.But no still the xp computer didnt know my mp3 player and so i couldn't install the firmware.So because i foolishly erased my old firmware without downloading the newer one now i am unable to use the mp3 player at all...it is in the rescue mode.Neither can ı use the software.Please help me for this problem because it is a fairly expensive product and i don't know what to do....

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  • 4 more comments 
  • mozi Jan 07, 2008

    i am having same problem. I am in rescue mode, but the firmware program wornt recognize my device

  • murat sevgil Jan 24, 2008

    this is to mozi:there is no solution without an xp computer.install xp on your computer or find an xp computer.after going to creative's website and downloading the newest firmware (2.x.x.x) into your computer install the new firmware into your mp3 player.on vista download the newest software for creative and start using the program

  • Anonymous Jun 06, 2008

    i cant syn my music

  • Jadeyyy Jun 15, 2008

    My Zen Nomad Jukebox worked fine with my XP computer, but now I have a Vista laptop and it won't recognise the MP3 player, nor will it work if I install the drivers. I have no idea what to do as Creative said they didn't have any drivers because of how old it is - what do I do? Is there anyway I can find drivers or a patch that will allow it to work with Vista so I can transfer my music again?
    Please help.


  • Anonymous Mar 04, 2009

    no puede

  • Anonymous Mar 04, 2009

    no puedo entrar al sistema del aparato y me manda la advertencia de que necesito el firmware para entrar al mismo

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  • Master
  • 4,402 Answers

Zen Nomad Xtra - to go to Rescue Mode do the following:
1. Insert a pin into the small hole on the left side of the player
below the volume adjustment switch.
2. Hold down the Play button on the right side of the switch
3. Rescue Mode Menu will appear
4. There are 4 Options available, but best option to fix most
problems is reformat hard drive.
5. Reformat is very fast
6. Turn off and reboot.
7. Problem solved

Posted on Jan 23, 2008

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Posted on Jan 02, 2017

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2 Answers

Firmware update went wrong


What operating system are you using? The Zen Touch firmware update will fail in Vista or 7 -- you need to run the update from an XP install. Once you successfully get the 2.11 firmware on the Touch, it will then interface with those later OS's without difficulty. Also, what version of Windows Media Player are you running? Believe it or not, this makes a BIG difference. The latest Media Player 11 will cause the firmware flash to fail, as will WMP <= 9. I have three separate players that have experienced this problem, including one that had been disassembled THREE YEARS AGO after a failed flash, and was able to resurrect all utilizing this method:

(1) Uninstall everything Creative: the driver, Jukebox, etc. Delete the Creative folder from Program Files. (Some amendment to these instructions may be in order if you have a Creative sound card -- I have built-in Realtek sound so it didn't apply in my case). A restart may or may not be required: go ahead and do so to be safe.

(2) Plug the device in after restart. Windows will want to find drivers for it -- cancel that process. Open the Device Manager. The Touch should come up with an exclamation point next to it (since the drivers were not uninstalled): right-click and select "Uninstall." I have seen instructions on the Web to also uninstall all USB root hubs, but I have found that unnecessary and a pain if you have a USB keyboard and/or mouse. Unplug the device. Restart.

(2) If you are running a version of Windows Media Player not equal to 10, either install 10 (if you have 9 or below) or roll back from 11 if you have that. Restart.

(3) Plug the device back in. My supposition is that this is particular to WMP 10, hence the problems with other versions. The device should pop up as "Creative Zen Touch:" if Windows asks to find drivers, cancel that process, and the device should now come up as an "MTP device."

(4) Since the firmware flash failed, the Zen is probably in recovery mode. Launch the firmware updater software on the computer, and stay at the language selection screen. Choose option 3, "reload firmware," from the recovery menu. It will inform you that it is "deleting old firmware" and then will give you a short period of time with a dialog saying "start firmware update" on the Zen screen. During this time period (about 2 secs), press the language selection of your choice on the computer in order to start the update. It should go through successfully this time.

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1 Answer

Trying to recover nomad jukebox zen extra


Get an original Vista operating system disc..
then insert d CD and boot from the CD!

Apr 29, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

4 Answers

Zen micro firmware problem


I just got a ZEN Micro 4GB player for free due to Firmware problem. This totally fixed the firmware issue. Windows XP PC with Media Player 10 and the latest driver and firmware from creative. Once I had all that I plugged in my player, let it recognize and then re-flashed to latest firmware. BAM now the play is working perfectly and I can sync music to it. Thanks for the fix.

Jun 25, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

HElp!!!!


After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did?
1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device.
It recognizes the device but can´t find any update to the drivers,
2. Updated Windows Media Player 9 to Windows Media Player 10,
3. Restart the computer
4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers.
5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)"
6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.

The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....

May 12, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Creative zen


After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did?
1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device.
It recognizes the device but can´t find any update to the drivers,
2. Updated Windows Media Player 9 to Windows Media Player 10,
3. Restart the computer
4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers.
5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)"
6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.

The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....

Apr 26, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

3 Answers

Creative Zen Touch firmware problem


Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

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Creative Zen Micro driver for Windows vista


Chris:
Here's the fix - I've been looking for this for about six months.
It takes a while but it works on my Creative Zen Micro.

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Creative Nomad Jukebox Zen Extra firmware problems on Windows Vista


Find an XP computer with WIndows Media 10 only nothing higher. If you can't find a computer like that uninstall any WMP newer than WMP 10 and then reinstall WMP 10. There is a bug in WMP 11 and its just best to avoid this until you have upgraded your firmaware to 2.x. If you don't have the newer firmware 2.x download it. Now click on the firmware  program then on your Zen Xtra select Load OS when prompt to connect the USB cable going to your computer. It should see your Zen now and should pop up that stupid window that you need to scroll at the bottom and click agree to get rid of then your Zen should reboot a few times don't touch it!! It will tell you when its done. If you can't get it to see your Zen try plugging and unplugging the USB cable. The best way is to do a fresh install of Window XP SP1 and install noting but WMP 10. You also can d/l the 1.x firmware then load it then load firmware 2.x then just agree with everything and it should work. I have upgraded and updated 6 of these Zen Xtras. Anyone that want a 120G Zen Xtra I am on Ebay: cheap-xbox-drives
I also can do upgrades to your existing Zen Xtras Players.  

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13 Answers

Creative Zen Firmware Problem


press play/pause, press reset button and slide power button
will bring u to recovery mode

then u reload firmware and it will erase the firmware and will connect it again to windows. then u download and install a new firrware fromc reative site and voilla.

cheers

Sep 29, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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