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Printer Fax 358* Error Message-wont send faxes

When I try to send a fax on my HP Officejet 6310, I get a 358* error. Can you tell me what causes this and how to solve it?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

Ajkill
  • 2035 Answers

SOURCE: Hi, Remote Fax Error being displayed

As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX mode.
Press Select.
Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
Change the setting from Yes to No using the + (right arrow) button.
Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
Lower the fax transmission speed to 14400 or even 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 10 times until MAX SEND SPEED appears on the LCD display.
Change it to 9600 BPS using the - (left arrow) button.
Press Select.
Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 11 times until ERROR CORRECTION appears on the LCD display.
Change the setting from On to Off using the + (right arrow) button.
Press Select.
Note: Turning off this option makes it possible to receive a fax when the receiver fax machine does not support certain error correction modes. The X6100 Series only supports 1-D MH encoding with the error correction. Fax transmissions without ECM and other ECM types can result in bad quality on the received page.

Posted on Mar 11, 2008

SOURCE: HP Officejet 6310 - fax error code 350*

buy a new fax!

Posted on Jun 03, 2008

craxtech
  • 33 Answers

SOURCE: i can send a fax

  1. try isolating the fax machine
  2. disconnect telephone line
  3. disconnect answering machine leaving the fax machine itself only
-Carl

Posted on Jul 30, 2008

  • 125 Answers

SOURCE: how I can recive fax

If you can receive you should be able to send. Is the setting on your printer on tone or pulse dialing? I have a 5610 and just plugged it in and started playing. Can you let me know if it dials and if it does what sounds do you hear? If it dials the problems might be related to the tone and pulse dialing. If it doesn't then let me know what and how you installed your software? Is it connected to a PC or stand alone?

Posted on Nov 12, 2008

sanjay_tech
  • 20 Answers

SOURCE: HP Officejet 4315v Error Code 344*

1. issue may be with telephone line conditions,  try sending a fax at a different time 2. Disable Error Correction Mode 3. reduce thefax speed 4. try a fax test to  hp at 1888 473 2963 

Posted on Jan 26, 2009

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1 Answer

Error meassage while trying to fax


please refresh fax memory and send the fax

Mar 09, 2012 | HP Officejet 5610 All-In-One InkJet...

1 Answer

HP 6310 All-in-One. How do I get a fax confirmation?


If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.


The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after each transaction.


To enable fax confirmation from the control panel

1. Press Setup.

2. Press 2, and then press 3.

This selects Print Report and then selects Fax Confirmation.

3. Press to select one of the following, and then press OK.


Off Does not print a fax confirmation report when you send and

receive faxes successfully. This is the default setting.


On Fax Send Prints a fax confirmation report for every fax you send.

Fax

On Fax Receive Prints a fax confirmation report for every fax you receive.


Send & Receive Prints a fax confirmation report for every fax you send and

receive.

Oct 27, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

I need assistance with fax error codes # 322 and # 358. What do they mean?


Error code 322- There was a communication error with the receiving fax machine due to poor telephone line conditions.
Solution
Set the receiving machine to receive at a slower transmission speed
If the session fails after sending several pages of a large document, resend the document as several smaller documents.
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
Error code 358--
The remote user pressed the Stop key,
The remote machine encountered a system problem such as no paper or a paper jam.
Try
Configure the local fax machine to use a slower reception speed.
Disable ECM mode on your machine.
Try sending a fax to another location.

Mar 03, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

HP Officejet 6310 All-In-One InkJet Printer Changed home telephone system and now I can send faxes out but cannot receive?


Hi

Check the following link

CAN SEND but CANNOT Receive

  1. Make sure that the fax header contains the full 10-digit telephone number of your HP fax product, including the area code. To modify the fax header, use the following steps:
    1. Press the Setup button () on the product control panel.
    2. Press 4 for Basic Fax Setup, and then press 1 for Fax Header.
    3. Type personal or company information using the keypad, and then press OK.
    4. Type the phone number, including area code, for your HP fax product, and then press OK.
  2. Dial 1-888-HPFaxme and send a fax to the HP Fax Test Service.




Jan 04, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Hp officejet 6310 all-in-one send fax configure


1. Press Setup on the front panel of the All-in-One.
2. Press 2 to enter in to Print Report.
3. Press 1 to enter in to Fax Confirmation.
4. Press 1 to turn on Fax confirmation
5. Press 2 to enter in to Image on Fax Send Report
6. Press 1 to turn on Image on Fax Send Report

Jun 03, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Fax


344 Error can be caused by a few things. One of the following is occurring:
The sending fax has failed to respond to a fax command from the receiving fax due to poor line quality or fax interruption.

The sender has pressed cancel button while the reception was in progess.

In rare conditions, incompatibility has been encountered by two faxes and causes the sending fax to abandon the fax call.

Solutions:
Fax session was using ECM. Check your fax settings under the fax set-up menu on the printer. Disable the ECM (Error Correction Mode).

Fax at a different time to see if line quality improves.

Try relocating the fax to a differnt phone plug.

Replace the phone cord attached to the fax/printer.

Aug 18, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Fax machine will not fax


can you please mentione the setup of the fax you are using

Jul 05, 2008 | HP Officejet 6310 All-In-One InkJet...

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