An indicator message came on telling me that the system needing cleaning (first time) after using the system for a couple of months. I cleaned the filters (3 sheets of foam stuff) on the outside and the white plate on the inside w/ amnomia. Let everything thoroughly dry, but the system still says the system needs cleaning. What more is there to clean? I need this machine to work NOW due to living circumstances beyond my control.
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The air purifier filters which need to be washed lose their efficiency very fast and need replacement every few months . I think its time you switched to a better air purifier like this with superior filters which last longer and can be cleaned using a vacuum cleaner Premium Air Purifiers with e2f technology
If you are referring to the "Perform Cleaning" message on the machine. There is nothing wrong with your machine. It is a feature of the machine to display this message after 30 days of continous use. After you have cleaned the grille, purification plate and vacummed the RCI cell, press the reminder reset button to clear the "Perform Cleaning" message.
After you have cleaned the filter and plate, reassemble the purifier. Plug it in, turn it on, when the message perform cleaning reappears, press the Reminder Reset button on the purifier to clear the message. Now you are good to go for another 30 days.
The Classic XL-15 should have 2 individual indicator lights. The 'red' light is the ionizer indicator, and the 'green' light is the ozone level indicator. Both lights should be illuminated, if the unit is operating properly. The red light should be pulsing, and the green light should be dimly lit, and brightened as the output knob is turned up - indicating a higher ozone production. If the green light is not lit, you likely won't smell the ozone. The first thing you should try, is cleaning the filter and glass ozone plate. Unplug the unit and remove the rear air filter. Clean the filter with clean water and allow to COMPLETELY air dry. Removed the glass plate by depressing the lever behind the glass plate, and gently pulling it out. Clean the glass with a half water, half ammonia (or distilled white vinegar, if ammonia not available) and an old toothbrush to clean between the mesh. Dry plate with a hair dryer and re-place plate into unit. Replace dried air filter, making sure the little tab on the bottom is secured into the interlock. Power the unit on and you should see the indicator lights and smell the fresh ozone!
If the front control does not function, you can not clear the perform cleaning message from the display.
Contact the dealer whom you bought the machine he/she should be able to help you. The machine has a 3 year warranty.
Otherwise, contact the manufacturer EcoQuest at 1-800-989-2299 and choose technical assistance from the menu. You will be guided through some trouble shooting and if needed you will get an RMA number so you can send your unit in for repair.
When that message appears the plate does not make good contact with the two contact points. You can use rubbing alcohol and a q-tip to clean the points. After 1-2 years it is also advisable to change the purifier plate. Plates are about $15 and can be purchased at EcoQuest.com
If the plate is dirty (and this can unnoticeable grime-grease) clean the plate with 1 part clear ammonia and 1 part water. An old tooth brush works great.
Pat, the circuit board might be the issue here. There is another possibility.
Sometimes the contacts that connect to the place do not make good contact. You can try to carefully bend the contacts after removing the plate to create a tighter fit. Be careful not to move/force the little bar where the contacts are connected to.
Cleaning the contacts with denaturalized alcohol might work too.