Question about Ecoquest Fresh Air Air Purifier

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Cleaning the fresh air purifier

An indicator message came on telling me that the system needing cleaning (first time) after using the system for a couple of months.  I cleaned the filters (3 sheets of foam stuff) on the outside and the white plate on the inside w/ amnomia. Let everything thoroughly dry, but the system still says the system needs cleaning.  What more is there to clean?  I need this machine to work NOW due to living circumstances beyond my control.


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Re: cleaning the fresh air purifier

You have cleaned the purifier. Now on the front there is a reset button next to the power button push that to reset cleaning cycle.

Posted on Oct 14, 2007

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I cleaned purifier plate and filters and purifier still won't workon my fresh air machine

The air purifier filters which need to be washed lose their efficiency very fast and need replacement every few months . I think its time you switched to a better air purifier like this with superior filters which last longer and can be cleaned using a vacuum cleaner Premium Air Purifiers with e2f technology

Oct 22, 2014 | Air Purifiers

1 Answer

Perform cleaning on EcoQuest Fresh Air won't go away after pushing reset button

If you did not thoroughly clean the contacts for the ozone plate, the "Perform Cleaning" light will not reset.

May 05, 2012 | Ecoquest Fresh Air Air Purifier

1 Answer

What is the problem when it needs cleaning pretty often?

If you are referring to the "Perform Cleaning" message on the machine. There is nothing wrong with your machine. It is a feature of the machine to display this message after 30 days of continous use. After you have cleaned the grille, purification plate and vacummed the RCI cell, press the reminder reset button to clear the "Perform Cleaning" message.

Oct 05, 2010 | Ecoquest Fresh Air Air Purifier

1 Answer

Fresh air is reading perform cleaning. exactly what does that mean,I cleaned the filter and the plate but it stii reads perform cleaning.HOW

After you have cleaned the filter and plate, reassemble the purifier. Plug it in, turn it on, when the message perform cleaning reappears, press the Reminder Reset button on the purifier to clear the message. Now you are good to go for another 30 days.

Feb 22, 2010 | Ecoquest Fresh Air Air Purifier

1 Answer

My Alpine Air XL-15 Air Purifier youst to have a

The Classic XL-15 should have 2 individual indicator lights. The 'red' light is the ionizer indicator, and the 'green' light is the ozone level indicator. Both lights should be illuminated, if the unit is operating properly. The red light should be pulsing, and the green light should be dimly lit, and brightened as the output knob is turned up - indicating a higher ozone production. If the green light is not lit, you likely won't smell the ozone. The first thing you should try, is cleaning the filter and glass ozone plate. Unplug the unit and remove the rear air filter. Clean the filter with clean water and allow to COMPLETELY air dry. Removed the glass plate by depressing the lever behind the glass plate, and gently pulling it out. Clean the glass with a half water, half ammonia (or distilled white vinegar, if ammonia not available) and an old toothbrush to clean between the mesh. Dry plate with a hair dryer and re-place plate into unit. Replace dried air filter, making sure the little tab on the bottom is secured into the interlock. Power the unit on and you should see the indicator lights and smell the fresh ozone!

Nov 14, 2009 | Alpine Air XL-15 Air Purifier

1 Answer

My front control will not function. I have lost my remote. I have serviced, cleaned the unit several times but the unit always comes bak on and tell me it need normal cleaning . I cannot clear the display....

If the front control does not function, you can not clear the perform cleaning message from the display.

Contact the dealer whom you bought the machine he/she should be able to help you. The machine has a 3 year warranty.

Otherwise, contact the manufacturer EcoQuest at 1-800-989-2299 and choose technical assistance from the menu. You will be guided through some trouble shooting and if needed you will get an RMA number so you can send your unit in for repair.

Nov 11, 2009 | Ecoquest Fresh Air Living Air Purifier

1 Answer

Install Plate Displayed

Call toll free 1-877-710-0057 and they will gladly help you.

Jun 03, 2009 | Ecoquest Fresh Air Air Purifier

1 Answer

Perform cleaning on reading panel dont go away...

On the face of Fresh Air there is a reminder reset. After cleaning unit turn it on and press the reminder reset this message sholud go away

May 23, 2009 | Ecoquest Fresh Air Air Purifier

2 Answers

I have a Fresh Air Unit from Ecoquest. The


When that message appears the plate does not make good contact with the two contact points. You can use rubbing alcohol and a q-tip to clean the points. After 1-2 years it is also advisable to change the purifier plate. Plates are about $15 and can be purchased at

If the plate is dirty (and this can unnoticeable grime-grease) clean the plate with 1 part clear ammonia and 1 part water. An old tooth brush works great.


Apr 16, 2009 | Ecoquest Fresh Air Air Purifier

1 Answer

Message says Replace Plate

the circuit board might be the issue here. There is another possibility.

Sometimes the contacts that connect to the place do not make good contact. You can try to carefully bend the contacts after removing the plate to create a tighter fit. Be careful not to move/force the little bar where the contacts are connected to.

Cleaning the contacts with denaturalized alcohol might work too.

Hope this helps!


Dec 10, 2008 | Ecoquest Fresh Air Air Purifier

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