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Dc28 height adjustment light blinking - Dyson DC28 Animal Bagless Upright Vacuum

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askdyson
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    SOURCE: We have a Dyson DC28.

    Hi there,

    I'm sorry to hear you're having difficulties with your DC28. It's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible. If a repair is necessary, this should be covered by our 5-year warranty, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

    You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Sep 28, 2011

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    1 Answer

    Hard to push across carpet


    Check the belt that drive the brush not broken or brush not clogged up.

    Oct 01, 2016 | Dyson DC28 Animal Upright Vacuum New DC 28...

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    Any given pile light will blink. the cleaning wheel will still turn... what does the blinking light mean


    The light means something is wrong. It would be best to have it serviced at a qualified repair facility

    Mar 12, 2015 | Dyson DC28

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    How do I adjust height for carpet brush on DC28 Dyson animal?


    Hi Laura, it's Jack at Dyson

    DC28's selector pad (located by the red on/off switch) allows you to select the correct height setting for the particular flooring you're cleaning. Patented Dyson Airmuscle technology will then raise or lower the rotating brush bar within the cleaner head to the correct level for optimum performance, or shut it off for cleaning bare floors or delicate rugs.

    adjust-height-carpet-brush-dc28-dyson-oxwm34v2ww5haas3o0iwr05r-1-0.jpg
    I hope this helps, but if you have any further questions or if you're having difficulty with your DC28, you're welcome to get in touch directly. You can reach our experts by emailing askdysonUS@dyson.com

    Mar 01, 2015 | Dyson Vacuums

    1 Answer

    I can getmy lever to come down


    I don't have the same model, but the same problem. I found that if I rotate the handle of the height adjustment it allowed it to work, anf the problem didn't return.

    Aug 24, 2014 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    White carpet height buttons flash


    Hi there, it's Jack at Dyson.

    DC28's carpet height buttons will flash to let you know if you have the carpet height set too low for effective cleaning. Raising the brush bar to the next available height on the selector pad should resolve this.

    If you'd like further advice from our experts after giving this a try, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Jul 17, 2014 | Dyson DC28 Animal HEPA Bagless Upright...

    1 Answer

    Dyson dc28 selector pad won't light up and can't adjust height


    Hi there, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty with your DC28. It's worth following the steps shown in our video guide above - the on/off switch should flash to indicate if there's a problem, but the video guide will help you check the cleaner head and brush bar for any obstructions. Make sure the brush bar is clear of any threads or hair.

    If you find you do need some additional advice after you've given this a try, please email askdysonUS@dyson.com with your full contact details and the serial number of your machine. If a repair is needed, our experts will be able to confirm if this is covered under the machine's 5-year warranty.

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Nov 19, 2013 | Dyson DC28 Animal Upright Vacuum New DC 28...

    1 Answer

    Brush bar will not engage when you vacuum it will spin when vacuum is off when try to vacuum nothing


    Hi there,

    It's important to note the brushbar won't rotate when the cleaner is stood in the upright position, or if the height selector is set for 'Bare floors'.

    To check you have the carpet height selector adjusted correctly, please see the user guide supplied with your cleaner. In case you don't have yours to hand, here's an online copy:

    http://media.dyson.com/downloads/US/floorcare/Manuals/dc28_opmanual_usa.pdf


    You might also find it helpful to follow the steps shown in this walkthrough from the Support section of our website:

    http://www.dyson.com/support/help.asp?article=1241&product=DC28-ANIMAL



    If you've tried this and you're still experiencing a problem, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com so we can run through some checks over the phone, and provide the assistance you need.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 24, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    I have a brand new Dyson DC28 Airmuscle Vacuumand it is so hard to push and/or pull. Is there a button to make it easier or is it the machine?


    Hi there,

    Your DC28 is equipped with Airmuscleâ„¢ technology, which allows you to raise or lower the brushbar to suit the flooring you're trying to clean. You should be able to make your DC28 easier to push by changing the setting of the carpet height selector. You can find out how to adjust this in the user guide included with the cleaner. In case you don't have yours to hand, here's an online copy:

    http://media.dyson.com/downloads/US/floorcare/Manuals/dc28_opmanual_usa.pdf


    By raising the brushbar, you should be able to reduce the force needed to push and pull the cleaner. If you've tried this, it may simply be the powerful suction which is making it feel a little heavy to use.

    If you're still concerned, please get in touch with us free on 1866MYDYSON or email askdysonUS@dyson.com. One of our experts will be happy to answer your questions.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 23, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    All three (3) pile lights blink, the vacuum is also hard to push.


    Hi there,

    I'm sorry to hear you're having difficulties with your DC28 Animal. The pattern of indicator lights you've described suggests that you may need to reset the cleaner by turning it off for at least 30 seconds. If the cleaner feels hard to push, you may have the brushbar set at a level too low for the type of carpet you're trying to clean. I'd suggest setting it at the next available height on the selector pad.

    If you have any further questions about using or maintaining your Dyson cleaner, or if you're unable to reset the cleaner, it's probably best if you get in touch with us directly so we can resolve this for you as quickly as possible. You can call us free on 1866MYDYSON.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Jun 23, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    We have a Dyson DC28. The brush no longer turns while vacumming the carpets. Also, the lights on the handle to adjust for different heights do not work. Can you help. I see of no way to get to the belt...


    Hi there,

    I'm sorry to hear you're having difficulties with your DC28. It's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible. If a repair is necessary, this should be covered by our 5-year warranty, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

    You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Apr 13, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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