Question about Dyson Ball DC24 Bagless Upright Vacuum
Powerhead switch does not work
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: no suction on dyson dc24 ball
Well i just fixed my Dyson Ball with the same problem you have. My wife and i found out it was a crumpled receipt in the lower section of the hose at the upright/handheld pivot #3 in diagram and it was catching cat hair and other things. I began by removing the canister and turned on the vacuum to see if the direct access to the fan had suction. Then i moved to #5; i reattached the canister and threw in some cat hair into it from the bottom. i turned on the vaccum to see if it spinned around; it didnt. I then moved to #4, i removed the head and then turned on the vaccum to see if maybe the head had a leak at the top connecter; as i predicted the strength was minimal. I then worked my way to #1 to see if the strength was the same or if there was a difference. no difference for us. Well then it must be #3.. of course the last one i checked. I used a small flashlight and peared in and i didnt see anything... i then used a coathanger very softly as to not puncture the hose. i then noticed some hair being pushed out but the main culprit wasnt showing. my wife gave me needle nose pliers and i pried the hose off of the top connection in #3; so i could get a better look; you may be able to push it off with your hands. and viola! a crumpled reciept for 3 Monster energy drinks.... the same ones....i drink... oops!... hopes this helps. just go through it step by step. youll know its working once stuff begins to spin in the canister. almost regretted throwing that dyson registry junk away.
Posted on Jul 22, 2009
Solution to Dyson Ball wil Not stand up / Kickstand will not go down:
I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.
Posted on Mar 11, 2010
Hi its Darran at Dyson.
It sounds as though the hose is blocked. I would recommend following the blockage procedure. If this does not resolve the problem, please call our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.
Dyson Customer Service
Posted on Apr 19, 2010
Hi its Darran at Dyson.
You may to simply re-set the brush bar. The cleaner head will automatically switch the brush bar off to protect the motor should the brush bar become obstructed. To re-set this, switch the machine off, stand it upright and locate the red re-set switch on the side of the cleaner head. Push this re-set switch in as far as you can and then switch the machine back on. Once lowered into the vacuuming position, the brush bar should start turning.
If this doesnt resolve the issue, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Dyson Customer Service.
Posted on Apr 22, 2010
Hi there Alison, it's Jack at Dyson.
DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:
You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.
I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Dyson Online Customer Support
Posted on Dec 06, 2012
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