Question about Microsoft Excel 2007 Home and Student Edition for PC

# Writing a formula for a sumif problem

I need to create a formula to calculate the total time spent on calls by each operator 1-4 I am working with excel.I would applreciate any help I can email you the worksheet if needed. my email is suzyqsims06@yahoo.com. Thanks for the help Brenda

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• Gerald Russell May 11, 2010

can we assume the operators are recording their start and end times of calls? if not, how are you getting this information?

you can email me your worksheet so far at jerry@jerry-russell.com

• mailani May 11, 2010

Have you been able to resolve your sumif formula?

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Brenda,

Your problem is not so much the formula but the cells that contain the hours for each call. Since they contain the text “hrs” (for example “2.25hrs”) this turns the whole cell to text, not numeric, which will always add up to zero in Excel. So do two things:
- Change the cells in column H (Time Spent) to numeric (2.25 instead of 2.25hrs) – you might want to change the column header to Time Spent In Hrs just to b clear
- Use this formula =SUMIF(E8:E26, 1, H8:H26)
For the formula change the middle number to correspond to the operator ID – for example for operator 2 change the formula to =SUMIF(E8:E26, 2, H8:H26)

This should do it.

Posted on May 08, 2009

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If your operators' time is listed in cells B2 through B5, for example, the formula to calculate the total time would be:

=SUM(B2:B5)

Let me know if this is not what you're looking for. Thanks!

Posted on May 19, 2009

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Posted on Jan 02, 2017

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What do you want to do?

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1. Create a blank workbook or worksheet.
2. Select the example in the Help topic. Note Do not select the row or column headers.
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Change the worksheet name Sheet2 to your worksheet name and change the cell references to the ones you need.

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