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Troubleshooting motorola pc suite in Vista?

I ve vista home premium.i ve bought motorola L7i and installed device driver software.i ve also installed PC suite ,but i cannot access internet when i click 'internet' button in the suite.It reports that 'RAS entry error: Motorola phone Tools Stopped Working'. i am in administrator account. What should i do now.

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  • bhanuADI Nov 18, 2008

    I've installed the software received when I bought the Motorola L7i. Looks like CD includes the supporting drivers for WinXP. As you might already know we need to install the drivers for Windows Vista. But, here my Q is, do we need to install the USB Modem drivers (?) for Vista or something else.



    If you have already solved this problem, plz let me know.



    Thanks in advance..

  • bekuna Dec 21, 2008

    i can't install motorola pc suite on vista,plz help

  • sankhadeep Mar 04, 2009

    i m not able to install moto pc suite plz help me

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There are 2 solutions to your problem.

First Solution:
This error message is due to the user account access control setting in Vista. To prevent this error from displaying go to the control panel, User settings and then disable the User Account Control settings.

Second Solution:
This alternative that doesn't require disabling User Account Control security in Vista: run MPT as administrator (either by right clicking on the MPT desktop icon and choosing "Run as administrator" or checking the "Run this program as an administrator" box in the Privilege Level section of the Compatibility tab of the MPT properties dialog - right click on the MPT desktop icon, choose "properties" then click the Compatibility tab).

Although you'll get an "An unidentified program wants access to your computer" dialog each time you run MPT, the application should work correctly.

This solution would avoid having to weigh the potential security compromise associated with disabling User Account Control.

Posted on Jan 28, 2010

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