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The sound totally stops working. Not on mute. Seemingly unconnected to any other event. Sometimes rebooting will restore. Dell XPS 600, MS XP Pro.

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Are you using a separate speakers or are you using the built-in speakers of your computer?

For this kind of problem, you need to isolate the problem. Please follow the steps below:

* If you are using a built in speakers, please follow the steps below:

1. Click the Start menu and go to the Control Panel
2. Go to Sounds and Audio Devices.
3. Check the volume properties. Make sure that all volumes are set to maximum and check boxes should be unchecked.
4. Go to Audio tab, click the drop-down arrow and make sure that it is set to generic computer speaker.
5. Click on Apply or OK.

* If you are using separate speakers (i.e. 2.1 or 5.1 speakers)

1. Connect different speakers to the computer.
2. Connect the problem speakers into different computers.
3. Check the Volume Properties under the Sounds and Audio devices.

These are the things that you need to do to isolate the problem. Otherwise, if same problem exist, you need to refer to the computer manufacturer for repair.

Have a great day!

Posted on May 07, 2009

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