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I have a Motorola Razor M which locked up, immediately following their update. I have so many things which haven't yet been backed up because I am not up on computers. My ex. use to take care of all the computer/smart phone syncing issues. I do have Verizon's backup assistant and again I run into settings issues. It may be fine but I have a lot of sensitive data I can not lose and will not be able to replace. I did use google drive, but my ex left in between the time my previous smart phone croaked and now! Unless I can figure out how to bypass the complete lock up, which translates into shut down, I am afraid I will find I lost something that is gravely important to me! I have attempted to press and hold both power button and volume down rocker switch at the same time. I have also tried to simultaneously hold power button and the center of the volume switch. I have tried charging it with it's original adapter straight to the wall. I have tried hooking it up to the usb on my computer without any change. I have tried to let the battery die completely and plug it in to the wall just long enough to catch a little charge and try to power up. The only thing it will do is I get a solid green light when it is charging, both from the wall or hooked up via usb to the computer! I also tried to remove the sd card and turn it on without any luck and last but not least, I have tried to do all of the procedures in every combination possible. Now, twice I have called Motorola for help and both times their techs told me to try a partition boot? I was exasperated because you have to be able to turn the darn thing on in order to do this procedure, unless I am mistaken. Suddenly, I felt like no one was really listening to me! Motorola also told me that yes, I will loose all the data on the phone memory and unfortunately, just prior to the update, I realized that most of the data had been saved to the phone memory but I do not understand how. The little bit I do know to never save your data to the phone memory! Please, this is very important to me to at the very least, be able to retrieve as much data as possible... I am truly in distress! Thanks for any assistance anyone can give me! -D-

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