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Can't access my hotmail

Told that someone else is using my account

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Posted on Nov 25, 2013

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I want to change my Hotmail (outlook) password I've been told my outlook has been hacked.


How to Change a Hotmail Account Password Two Methods:Changing a Password From Your AccountChanging a Forgotten Password or Recovering an Account
Outlook.com is the new name for Microsoft's web email service, formerly known as Hotmail and Windows Live Mail. If you have a Hotmail account, you can still access it through the Outlook.com website. You can change your password from your account settings or you can have your password reset if you can't remember it. If you don't have a recovery account associated with your Hotmail account, you will need to fill out a questionnaire so that Microsoft can verify your identity.
670px-change-a-hotmail-account-password-step-1-version-4.jpg1
Sign in to Outlook (formerly Hotmail). Enter your Hotmail address and password to login and open your inbox.
  • 670px-change-a-hotmail-account-password-step-2-version-4.jpg2
    Click your profile image in the upper-right corner of the inbox.
  • 670px-change-a-hotmail-account-password-step-3-version-4.jpg3
    Select "Account settings".
  • 670px-change-a-hotmail-account-password-step-4-version-4.jpg4
    Click the "Security and password" menu option.
  • 670px-change-a-hotmail-account-password-step-5-version-4.jpg5
    Verify your account (if necessary). You may be asked to verify your account if you are using a browser you don't normally use. Microsoft will send a code to your backup email address. If you don't have access to your backup email address, select "I don't have these anymore".
  • 670px-change-a-hotmail-account-password-step-6-version-4.jpg6
    Click the "Change password" link. This is located under the "Password and security info" section of the Overview.
  • 670px-change-a-hotmail-account-password-step-7-version-4.jpg7
    Enter in your current password, and then enter a new password. There are three fields in the "Change your password" page. The first is for your old password, and the second two are for your new password. You will need to enter the new password twice in order to confirm it. Click the Save button.
    • This password is your Microsoft account password. That means that anything else that uses a Microsoft account, such as Windows 8, SkyDrive, or Skype, will need to have the new password entered the next time you log in.
    • If you are worried about your account security, you can have Microsoft ask you to make you change your password every 72 hours. To enable this, check the box at the bottom of the page.
  • 670px-change-a-hotmail-account-password-step-8-version-4.jpg1
    Open the.Outlook.com sign-in page. You can recover Hotmail passwords using the same method as recovering an Outlook password.
    • Hotmail accounts that were deactivated due to inactivity can be activated as long as it has been less than 365 days since your last login. If it has been over a year since you last logged in, your account and emails will be deleted and the name will become available for someone else to use.
    • Hotmail accounts that were manually deleted can be recovered for 30 days.
  • 670px-change-a-hotmail-account-password-step-9-version-4.jpg2
    Click the "Can't access your account?" link below the Sign In button. This will take you to the password reset page.
  • 670px-change-a-hotmail-account-password-step-10.jpg3
    Select "I forgot my password" and click "Next".
  • 670px-change-a-hotmail-account-password-step-11.jpg4
    Enter your Hotmail email address in the "Microsoft account" field.
  • 670px-change-a-hotmail-account-password-step-12.jpg5
    Fill out the CAPTCHA underneath and click "Next". If you can't read it, you can click New to get a new one or Audio to have it read aloud to you.
  • 670px-change-a-hotmail-account-password-step-13.jpg6
    Choose how you want to receive your reset link. If you have another email address attached to your account, you can have the password reset link sent to that email address. If you don't, you can click the "I don't have any of these" option. This will open a questionnaire which will help Microsoft verify your identity.
  • 670px-change-a-hotmail-account-password-step-14.jpg7
    Fill out the questionnaire if necessary. Enter in an email address that you can be reached at. Answer all of the questions provided to the best of your ability to help verify your account. Using the questionnaire can take up to 24 hours to receive a response. This is the only way to recover your account if you don't have a secondary email address.
    • Do not trust any site that claims to have a toll-free number to recover your account password. There is no number that you can call to recover your account.
  • 670px-change-a-hotmail-account-password-step-15.jpg8
    Reset your password. When you get the password reset link, you will be allowed to enter in a new password. You will need to enter it twice in order for it to take effect. You can now use this new password to sign in to your Outlook account.[1]
    • This password is your Microsoft account password. That means that anything else that uses a Microsoft account, such as Windows 8, SkyDrive, or Skype, will need to have the new password entered the next time you log in.
  • Mar 03, 2015 | hotmail.com

    1 Answer

    Someone told me that you can access your hotmail email account. Is this true and if so how do I do it.


    Point your web browser at http://www.hotmail.com

    If another account comes up, sign out of it by clicking the avatar in the upper-right then clicking "Sign out."

    If you then still can't sign in to your account, click the "Can't access your account?" link on the sign-in page.

    Oct 14, 2014 | Computers & Internet

    1 Answer

    Terrygspeed1946@gmail.com


    Click the "Can't access your account?" link on the Hotmail sign-in page.

    May 21, 2014 | Computers & Internet

    1 Answer

    Hacked


    hotmail/outlook.com will tell you that if you fail to login or are logging in using a different computer and/or browser. Just look at the security log and see if it is your IP address. That said, if it isn't you, make sure you have a good password and have changed it recently. Its also good if it doesn't match other websites you frequent.

    Apr 23, 2014 | hotmail.com

    2 Answers

    Cant sign in forgot password


    On the Hotmail sign-in page click the "Can't access your account?" link below the "Sign in" button.

    Mar 20, 2013 | hotmail.com

    2 Answers

    I can't sign in to my hotmail account


    I've had the same problem not being able to override someone@example.com
    I was having problems too, not being able to clear it


    Take your cursor to the front of the someone@example.com email and start typing your own email you should then override someone@example.com

    Nov 12, 2012 | hotmail.com

    1 Answer

    I can not enter my hotmail a/c from my computer


    There are many possible reasons why you cannot access your hotmail account. These include:

    1. Firewall settings - if you are trying to access your account from your office, it is possible your network administrator disable access to hotmail. If you can access your account outside of the office, then this is probably the case. You need to talk to your network admin to grant you access to hotmail if you need it for office purposes.

    2. You or someone else have entered a wrong password to the account and it has been locked out. Try to login again but this time click on the "forgot password" link. Check the e-mai that you used to create a hotmail account as instructions on how to re-access your account will be sent there.

    NOTE: Please rate our help to keep this free service online

    Jan 11, 2010 | Microsoft Internet Explorer 8

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