Question about Viking VSM700 Stand Mixer

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Where do I go to repair Viking VSM500?

Motor runs but not the beater

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I found one location, but you probably will not like it. McNichols Electric in Detroit, Michigan was where Viking directed me. You can give them a call at 800-562-4226. It will probably cost you $150 to $200 to ship and repair. Very poor customer service on the part of Viking to make you pay 1/3 of the cost of the dang thing to repair something that should not have broken to begin with. I will never buy another viking product.

Posted on Jan 17, 2014

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Bread dough beater will not come off


Make sure your Beater can slip in and out of the Beater Shaft
easily. Do not force the beater onto the Shaft if the shaft is bent.
If it cannot be removed easily by hand, use a soft rubber mallet
(not a steel hammer) to slightly tap the beater so it can be moved
up and down the shaft or from side to side. Then you can easily
turn the beater left and remove it from the shaft.

From Kitchenaid Manual:
To Attach Flat Beater, Wire Whip, or Dough Hook
1. Turn speed control to OFF.
2. Unplug stand mixer or disconnect power.
3. Tilt motor head back.
4. Slip beater onto beater shaft and press upward
as far as possible.
5. Turn beater to right, hooking beater over pin on shaft.
6. Plug into a grounded 3 prong outlet.

To Remove Flat Beater, Wire Whip or Dough Hook
1. Turn speed control to OFF.
2. Unplug stand mixer or disconnect power.
3. Tilt motor head back.
4. Press beater upward as far as possible and turn left.
5. Pull beater from beater shaft

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1 Answer

Beater won't turn, but motor is running.


Hi, Did you push the beater in so that it clicks. If all is good there, gear box maybe at fault or jammed. Take it to a service center for repair. If you are machanicly inclined (DIY) Take it apart and see why its not turning. Good luck.

Jun 04, 2011 | KitchenAid KSM90 Ultra Power Series Stand...

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My Viking mixer stand bogs down and stops when it is under a serious load. I sent it to a Viking repair place and they adjusted it but it still bogs down and stops under a load. It is the 1000 watt 7 qt...


Hi,
The best you can do is to send it right back and make them fix it right... there is nothing you can do with that motor to make it run better..

heatman101

Dec 24, 2010 | Viking VSM700 Stand Mixer

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We have a Cuisinart Hand Mixer Model # HM70 and the Beaters do not stay in the mixer holes. Can this be fixed in any way? Jack


Cuisinart hand mixers are not repairable. You can buy replacement accessories like beaters, but you can't buy any internal replacement parts.

I have a Cuisinart HM-70 and I stripped the plastic gears inside by trying to mix a really thick dough. It was easy to open and get to the plastic gears. When I called Cuisinart to try to get replacement gears, they said that they don't sell replacement parts and their hand mixers are not repairable. I looked all over the internet and no one sells internal parts.

Unless your mixer is still under warranty, I believe that you're out of luck and your mixer is headed to the electronics recycle pile.

Most handmixers today are sold with plastic gears - including high end brands like Viking. For me the lesson learned is to buy low end hand mixers (don't buy a top of the line 9 speed mixer) and treat them like they're disposable when they break.

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Beaters will not move


You have probably stripped a gear in the gear housing. Here is the breakdown of the gearbox:

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%208212010.pdf

The newer "more improved" mixers use plastic gears and they can't take the beating, no pun intended, and fail.

The good news is that the most likely gear to fail is cheap. Here it is on amazon.com:

http://www.amazon.com/KitchenAid-W10112253-Worm-Gear/dp/B0006HLAVA

http://www.misterfixit.com

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Motor runs, beater stopped rotating. Some gear sounds heard before it stopped. Beater will not turn at any speed setting.


drive gear or shear pin stripped. Common on this model. Return to repair centre. Expect to pay approx $150.00 to repair, sorry.

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The beaters won't go around. The motor is running


I can't solve this problem, but mine just died doing the very same thing. Motor is running, the revolving base is turning, and the beaters are just sitting there. Ruined an entire batch of divinity!

Aug 30, 2009 | Sunbeam Heritage 2346 Stand Mixer

1 Answer

Motor runs but Beater shaft does not turn


Hi guys. Kitchenaid does not publish a parts catalog for your KSM90's. Your best bet would be to take it to a small appliance repair place and get a quote to repair it. They may have an old catalog for parts. Try to find a place that has experience with KSM90's. Kitchenaid has left you twisting in the wind, like many,many others. Without these parts drawings, self repair is iffy at best. "For the way it's made"! Indeed. Sorry! I wish I could help more.

If this solution has assisted you, please rate it. ricardok45

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1 Answer

KitchenAid KSM90 motor runs, but beaters don't turn


I feel your pain. I own a new Kitchenaid, and for some reason they changed some of the metal gears from metal to plastic on the newer models. I suspect it was to make it quieter. But they strip out. Happily, the replacement gears they sell are metal, and once replaced will last a lifetime.

You will either need to replce them yourself, of find a repair shop.

Aug 07, 2008 | KitchenAid KSM90 Ultra Power Series Stand...

1 Answer

Motor runs but the beater does not move


you most likely stripped the plastic gear (Worm gear???).  This gear is designed to fail to prevent the motor from burning out under EXTREME loads (i.e. when a metal piece falls into the bowl). The plastic gear is much cheaper than a new motor.  Look around on this site to see how to get at/repair the gear.  I've found many parts on eBay.com and also PartSelect.com.

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