Question about Dyson Ball DC24 Bagless Upright Vacuum
There are usually 2 bushes on the end of the brush bar, which are shaped so they can only fit in one way. They have a small metal bush inserted into the plastic fitting. Perhaps this has slipped down the brush metal rod. Has it melted the dyson as well as the brush? If you have to replace the brush bar, eBay sell them, the kit comes with 2 different type of ends depending on the model. Putting the new brush bar in is a bit of a stretch, you have to turn it as you are pulling the band tight over the brush until it is lined up. Good luck.
Posted on Nov 24, 2013
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Posted on Jan 02, 2017
Hi its Darran at Dyson.
With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.
If this doesn't rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.
Dyson Customer Service
Posted on Apr 20, 2010
Hello there, the Dyson DC 24 comes with a highly motorised brush bar. First you should check the brushbar for blockages. To do this follow the diagram below.
Switch off and unplug machine before clearing brushbar obstructions. Failure to do so could
result in personal injury. If your brushbar is obstructed, it may shut off. If this happens you will need to remove the brushbar as shown and clear any obstructing debris. Refit all parts securely and press the 'RESET' button.
If this does not work then the problem is from the motor which controls the brush bar. The first and only thing you should check is the belt which connects the motor to the brush bar. When this belt is loose or has fallen out then the brush bar would not spin. If on the other hand the motor does not spin then i am afraid it would be best for you to use the 5 year warranty option provided by Dyson.
Hope this solution has been helpful?
Thank you for visiting FixYa.
Posted on Aug 11, 2011
I'm sorry to hear you're having difficulties with your DC24.
Your machine has two switches on it's upper body - a red on/off switch, and a silver brush control switch. When you press the red on/off switch and recline the machine into the vacuuming position, the brushbar should rotate automatically - you do not need to turn the brushbar on manually every time you use the cleaner. If you want to vacuum a hard floor or a delicate rug, you can turn the brushbar off using the silver brush control switch.
It's important to note that the brushbar will never rotate when the cleaner is standing in the upright position.
If you find that the brushbar will not rotate when you turn the machine on and recline it into the vacuuming position, the brushbar may need resetting. For directions on doing this, please follow the steps shown in the video below. When pressing the reset button in the red recess on the side of the cleaner head, it may help to use something like the eraser-end of a pencil, and to push it in until you hear and feel an audible 'click'.
This should resolve the issue, but if you need any further assistance, please call us on 0800 298 0298 (UK), or 1866MDYSON (US), so we can help you.
Dyson Online Customer Support
Posted on Nov 22, 2011
I am sorry to hear you are having difficulty with the cleaner head on your DC24. Based on your description of the problem we would recommend having an authorized technician complete this repair.
Please call our Dyson Helpline, 0800 298 0298 UK or 1-866-693-9766 US so we can provide further assistance.
Posted on Mar 05, 2012
SOURCE: DC24 Brush bar will not turn
I'm sorry to hear you're having difficulties with your DC24. Your machine is equipped with a sensor which shuts off the brushbar if something jams it. After you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.
You may also want to refer to our online Support guide:
This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Dyson Online Customer Support
Posted on Apr 10, 2012
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