Question about Dyson Ball DC24 Bagless Upright Vacuum

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I have a DC24 multifloor exclusive. My brush bar is not stable and melting the plastic. I need to know if there is a pin or screw on the side that is missing to stabilize the bar.

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  • Contributor
  • 52 Answers

There are usually 2 bushes on the end of the brush bar, which are shaped so they can only fit in one way. They have a small metal bush inserted into the plastic fitting. Perhaps this has slipped down the brush metal rod. Has it melted the dyson as well as the brush? If you have to replace the brush bar, eBay sell them, the kit comes with 2 different type of ends depending on the model. Putting the new brush bar in is a bit of a stretch, you have to turn it as you are pulling the band tight over the brush until it is lined up. Good luck.

Posted on Nov 24, 2013

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Posted on Jan 02, 2017

Dysonteam
  • 167 Answers

SOURCE: dyson ball dc24 the brush bar is not turning

Hi its Darran at Dyson.

With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.

If this doesn't rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

rockmeister
  • 2047 Answers

SOURCE: New Dyson DC24-brush bar will not spin!

Hello there, the Dyson DC 24 comes with a highly motorised brush bar. First you should check the brushbar for blockages. To do this follow the diagram below.
rockmeister_16.jpg
Switch off and unplug machine before clearing brushbar obstructions. Failure to do so could
result in personal injury. If your brushbar is obstructed, it may shut off. If this happens you will need to remove the brushbar as shown and clear any obstructing debris. Refit all parts securely and press the 'RESET' button.
If this does not work then the problem is from the motor which controls the brush bar. The first and only thing you should check is the belt which connects the motor to the brush bar. When this belt is loose or has fallen out then the brush bar would not spin. If on the other hand the motor does not spin then i am afraid it would be best for you to use the 5 year warranty option provided by Dyson.
Hope this solution has been helpful?
Thank you for visiting FixYa.

Posted on Aug 11, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Dyson DC24 roller bar doesn't work from first try - and this is my second one

    Hi there,

    I'm sorry to hear you're having difficulties with your DC24.

    Your machine has two switches on it's upper body - a red on/off switch, and a silver brush control switch. When you press the red on/off switch and recline the machine into the vacuuming position, the brushbar should rotate automatically - you do not need to turn the brushbar on manually every time you use the cleaner. If you want to vacuum a hard floor or a delicate rug, you can turn the brushbar off using the silver brush control switch.

    It's important to note that the brushbar will never rotate when the cleaner is standing in the upright position.

    If you find that the brushbar will not rotate when you turn the machine on and recline it into the vacuuming position, the brushbar may need resetting. For directions on doing this, please follow the steps shown in the video below. When pressing the reset button in the red recess on the side of the cleaner head, it may help to use something like the eraser-end of a pencil, and to push it in until you hear and feel an audible 'click'.

    This should resolve the issue, but if you need any further assistance, please call us on 0800 298 0298 (UK), or 1866MDYSON (US), so we can help you.

    Kind regards,

    Jack
    Dyson Online Customer Support


    Posted on Nov 22, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: Can the ball from a DC24 dyson be removed

      Hi there,
      I am sorry to hear you are having difficulty with the cleaner head on your DC24. Based on your description of the problem we would recommend having an authorized technician complete this repair.
      Please call our Dyson Helpline, 0800 298 0298 UK or 1-866-693-9766 US so we can provide further assistance.
      Best wishes,
      Jessica

      Posted on Mar 05, 2012

      askdyson
      • 2572 Answers

      Official advice and support for Dyson technology

        Verified Fixya Pro

        SOURCE: DC24 Brush bar will not turn

        Hi George,

        I'm sorry to hear you're having difficulties with your DC24. Your machine is equipped with a sensor which shuts off the brushbar if something jams it. After you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

        You may also want to refer to our online Support guide:

        http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

        This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

        Best wishes,

        Jack
        Dyson Online Customer Support
        http://www.dyson.com

        Posted on Apr 10, 2012

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        Jan 28, 2016 | Dyson Vacuums

        3 Answers

        The brush is not rotating. The grey button that is supposed to initiate some safety mechanism does nothing.


        Hi Jane, it's Jack at Dyson.

        DC24 includes a belt engineered to last the lifetime of the machine in normal use. It's protected by a sensor which shuts off the brush bar for protection if something jams it in use. Usually, following each of the steps shown in our video guide will allow you to reset your machine:

        Press the red reset button on the cleaner head firmly with something like the eraser-end of a pencil - you should hear and feel a click. The brush bar will never rotate when the machine is standing upright, so recline it into the normal vacuuming position before testing it.

        Please note, the silver-coloured switch next to the red/on off switch should allow you to shut off the brush bar when cleaning hard floors or delicate rugs.


        brush-not-rotating-grey-button-supposed-ervmv2jfh2nxkvckdk2aqqfz-1-0.jpg
        If you haven't had any success following these steps, our experts are on hand to provide further assistance. If a repair or a replacement part is needed, they can also confirm if this is covered under your Dyson warranty. When your have your DC24 to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

        May 20, 2015 | Dyson Ball DC24 Bagless Upright Vacuum

        1 Answer

        My dyson DC24 makes a horrible noise when the brush is spinning.... like it's not stable.


        Hi Michelle, it's Jack at Dyson.

        I'm sorry to hear you're having difficulty with your DC24. The rattling noise could be caused by something obstructing the brush bar. Please take a look at the video attached, and make sure the cleaner head is free of blockages, and the brush bar is free of any threads or hair. Once you've removed the brush bar, check both this and the cleaner head for any visible damage.

        Once you've reassembled the machines, please test it to see if it's still making the unusual noise. If it is, our experts will be happy to help further - and if a replacement part is needed, they can confirm if we're able to order this under the terms of your machine's 5-year guarantee.

        You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

        Best wishes,

        Jack
        Dyson Online Customer Support
        www.dyson.com

        Aug 28, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

        1 Answer

        Dyson Ball DC24 brush turns but is loose and makes a very loud noise. Brush seems to be hitting sides of vacume.


        You need a new brush and end cap. The brush and end cap can wear or break in time as they are made of plastic. Spares available on Dyson web site.

        May 21, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

        1 Answer

        New Dyson DC24 ball vac 2nd time using brush stopped rotating when caught on short rug fringe/ no mat`l caught


        Hi there,

        Your DC24 is equipped with a sensor which shuts off the brush bar if something jams it. You can reset the machine by following the steps shown in the video below. You may also want to refer to our online Support guide:

        http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

        Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.
        If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

        Best wishes,

        Jack
        Dyson Online Customer Support
        http://www.dyson.com

        Apr 30, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

        1 Answer

        Dyson DC24 roller bar doesn't work from first try - and this is my second one


        Hi there,

        I'm sorry to hear you're having difficulties with your DC24.

        Your machine has two switches on it's upper body - a red on/off switch, and a silver brush control switch. When you press the red on/off switch and recline the machine into the vacuuming position, the brushbar should rotate automatically - you do not need to turn the brushbar on manually every time you use the cleaner. If you want to vacuum a hard floor or a delicate rug, you can turn the brushbar off using the silver brush control switch.

        It's important to note that the brushbar will never rotate when the cleaner is standing in the upright position.

        If you find that the brushbar will not rotate when you turn the machine on and recline it into the vacuuming position, the brushbar may need resetting. For directions on doing this, please follow the steps shown in the video below. When pressing the reset button in the red recess on the side of the cleaner head, it may help to use something like the eraser-end of a pencil, and to push it in until you hear and feel an audible 'click'.

        This should resolve the issue, but if you need any further assistance, please call us on 0800 298 0298 (UK), or 1866MDYSON (US), so we can help you.

        Kind regards,

        Jack
        Dyson Online Customer Support


        Nov 17, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

        2 Answers

        Dyson ball dc24 the brush bar is not turning


        Hi its Darran at Dyson.

        With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.

        If this doesn't rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

        Kind regards
        Darran
        Dyson Customer Service

        Jan 19, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

        1 Answer

        On my dyson DC24 the beater bar attachment is not working.


        Hi its Darran at Dyson.

        You may to simply re-set the brush bar. The cleaner head will automatically switch the brush bar off to protect the motor should the brush bar become obstructed. To re-set this, switch the machine off, stand it upright and locate the red re-set switch on the side of the cleaner head. Push this re-set switch in as far as you can and then switch the machine back on. Once lowered into the vacuuming position, the brush bar should start turning.

        If this doesnt resolve the issue, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

        Kind regards
        Darran
        Dyson Customer Service.

        Jan 02, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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