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Have your earpiece retested on another device if you have. If issue occurs on another phone w/ the same earpiece, then you're gonna need to buy another earpiece and if the problem only occurs w/ your device then I suggest you do a master reset.
First of all clean the pores of the earpiece just in case there is block on the passage of sound fromt he earpiece speaker.
If this wont improve then the speaker must be changed after confirmation with a new one.
Open the audio panel (settings -> control panel -> Sounds and audio devices -> volume). Check that the volume slide is all the way to the right. Also, click on the "speaker volume" button and check it is all the way to the right