Question about Dyson DC25 Animal Bagless Upright Vacuum

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Dyson brush bar stops when I move forward

My brush bar starts when I press the button, but will turn off as soon as I push the machine forward to vacuum.

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  • 52 Answers

Make sure that the brush does not have lots of hair etc jammed around it. If there is anything that will cause resistance to the brush bar turning, a sensor will immobilise the brush until it is clear. Be careful how far you strip it back to as there may be warranty issues if you do more than undo the bottom with a penny, so you can use scissors to cut away at the hair or carpet fibre entanglement. Good luck

Posted on Nov 24, 2013

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Posted on Jan 02, 2017

ukvacfan
  • 328 Answers

SOURCE: The brush bar on my Dyson DC17 stopped turning.

If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.

Posted on Apr 02, 2009

  • 2 Answers

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

jharvey572
  • 447 Answers

SOURCE: My dyson sucked in a sock, I stopped the vacuum,

sounds like the drive belt is damaged check it out and replace

Posted on Sep 03, 2011

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1 Answer

Dyson DC27- machine stays on with red button but beater brush won't stay on while vacumming low carpet.


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.


You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Feb 10, 2017 | Dyson DC27 Bagless Upright Vacuum

1 Answer

My dyson dc17 turn on but doesn't turn


Hi there,
I am sorry to hear you are having difficulty with your DC17. If the brush bar is not spinning it may be obstructed.
Please visit http://www.dyson.com/support/help.asp?article=956&product=DC17-ANIMAL for step by step instructions on how to inspect your brush bar and clear any obstructions that may be present.
Once you have carried out these steps you may need to reset your brush bar. To do this please plug your machine in, recline it as if you are preparing to vacuum a carpeted surface, turn your machine on and if the brush bar is not spinning push the silver button next to your power button one time. This should reset the brush and it should begin spinning immediately.
If you are still having difficulty with your machine please contact the Dyson US Helpline at 1-866-693-9766 or the Dyson UK Helpline at 0800 298 0298 so we can provide further assistance.
Best wishes,
Jessica

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1 Answer

Dyson beater bar won't spin


Hi its Darran at Dyson.

he first check is to ensure that the brush control dial is set to the correct centre position when the machnie is locked upright. When you release the head the dial should move forward to the on position and the brush bar should start turning.

We would also recommend checking the brush bar and soleplate area and removing any blockages or hairs/threads that are wrapped around the brush bar.

Full details on these checks can be found in our Support section online at www.dyson.com.

If you still require help with your machine, please do not hesitate to contact our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service

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1 Answer

Belt for brush not moving


Hi its Darran at Dyson.

Try checking the brush control to ensure its in the correct position before you start vacuuming. When the machine is stood upright, it should be in the centre position and when you release the head the dial should move forward to the on position and the brush bar should start the rotate.

I hope that this is helpful.

Kind regards
Darran
Dyson Customer Service

Apr 15, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

My Dyson Absolute has started making a loud noise and the has gotten progressively more difficult to push. I'm guessing the self-propel has stopped working. Is there a quick fix?


Hi its Darran at Dyson.

Try making sure the brush bar is turning when in the vacuuming position. It is possible that the brush bar is obstructed which can cause your machine to make this noise.

Check out our online help at www.dyson.co.uk/support.

Kind regards
Darran
Dyson Customer Service.

Apr 13, 2010 | Dyson DCO3 Absolute Bagless Upright...

1 Answer

Placing the handle of my Dyson DC07 into its upright and locked position causes the beater bar to stop turning. It will not start turning until the handle is first lowered to the working position and the...


Hi its Darran at Dyson.

The brush control is designed to switch the brush bar off automatically when you stand the machine back into the upright position. It is designed this way to protect any delicate floor surfaces when you have the machine switched on and upright and when you are using the hose.

If the brush control should be in the centre position and move forward to the "on" position when you release the head. If it is not doing this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Feb 22, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

The head of the Dyson 25 has stopped rotating


Hi its Darran at Dyson.

It may be that the brush bar needs to be re-set. To do this, switch the machine off, press the brush bar on/off button once and then switch the machine back on. When lowered into the vacuuming position, the brush bar should start turning.

If it doesn't, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

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1 Answer

Brush bar on Dyson DC07 clic


Not sure if I understand what you mean, but I'll try... I guess the "button" that you refer to is the clutch knob that's located on the side of the base. It has three positions: manual off, auto off and auto on. In manual off, the brush bar is always off. In the auto position, the brush bar should be off when the machine's handle is upright and automatically turn on when the handle is lowered.
If you've got the knob in the auto position but the brush bar does not rotate when you lower the handle, then there's a problem with the clutch unit and you will almost certainly need professional help. It is possible for the keen amateur to service or replace the clutch unit, but it's quite a job.
If you opt for a professional service, be sure to get a firm quote as it may cost more than the machine is worth to you. The part's not cheap, and there's a fair amount of labour involved.
I hope this helps. If not, please reply with more details and I'll try again.

Jan 12, 2010 | Vacuums

1 Answer

The brush bar wont spin on my dyson dc 25... i


Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


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The brush bar on my Dyson DC17 stopped turning.


If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.

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