Question about DeLonghi ESAM5500

2 Answers

Service manual for "Insert water spout" problem

The machine responds "Insert water spout" when asked to do hot water. The two micro switches for detection of water spout and milk container works fine and the 5V logic signals make it all the way to the main board. So I'm confident the error is something else that the machine has no error message for. This is further supported by the machine totally ignores the Cappuccino button (except a "Please wait"...). Does any one have access to a service manual or have a hint for this?

Posted by on


2 Answers

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 11 Answers

Sounds silly but make sure you have both O-Rings on the spout connection and they are in good condition. Run descale on the machine, if possible, it does require a water spout connection. The messages about "water spout" and "grind too fine" seem to be the catch all error for descale. They seem to come up when the machine need to be descaled prior to the normal descale cycle.

Posted on Jul 03, 2015

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • DeLonghi Master
  • 16,987 Answers

Check the heating coils for proper resistance or no resistance. If the machine is sending a signal to check the coils before turning them on AND it is not getting any resistance then it cannot continue. However if you have the machine plugged in near the microwave oven, then a power surge may have blown the control board or caused it to lose its progamming. The control board is expensive!

Posted on Nov 24, 2013

Testimonial: "Brad, Thanks for your input. The heating module near the top is hot during normal use and the machine can make coffee OK - so I think all the heating elements are OK. Regarding the control board it's definitely not totally fried (the display, coffee functions etc. are working). From an electronics viewpoint it's highly unlikely (requires a miserable design) that the two 5V logic inputs should be blown... Do you have access to a manual or something with a sequential list of checks/actions involved in the cappuccino and hot water functions?"


3 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

  • 2 Answers

SOURCE: I have a DeLonghi Prima

Maybe youare not pushing the milk-container sufficiently in. Mine has been increasinglyhard to fit. After speaking with DeLonghi service, they suggested lubricatingthe o-rings on the nozzles on the machine. I asked if cooking oil would be ok,to which they agreed. To I took a cottonstick and dipped it in ordinary cookingoil, and swept it over the inside of the two nozzles on the milk-container,since the o-rings on the machine itself were hard to get to. Now it workssmoothly. I was reluctant to try that out before speaking with DeLonghiservice, since they are so set on only using original stuff for the machine,and I did not think a machine this expensive would need this type of 'help'. Useat your own risk :-)

Posted on Jan 18, 2011

  • 1833 Answers

SOURCE: Have had my Magnifica for

The thermostats has gone bad. You have to replace them.

Posted on Mar 07, 2011

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

No water is flowing from hot water spout or to coffee spout. Machine has been descaled when asked and infuser regularly cleaned.

You could try hitting us with a brand and model, either edited into your original question or as a new question

Jul 18, 2015 | Coffee Makers & Espresso Machines

1 Answer

"GROUND TOO FINE ADJUST MILL! Insert water spout

  1. Insert steam spout and push OK.

  2. Fill your tank and add descale solution.

  3. Go to program settings - Descale.

  4. Follow the prompts on the readout.

  5. After descale and rise are complete refill your water tank.

  6. Your system should now work as normal.

Note: If you do not have a descale solution, run the above with just water. Remember to descale when you obtain a descale solution.

Sep 27, 2013 | DeLonghi Perfecta ESAM 5600 Espresso...

1 Answer

Initial set up of delonghi ESAM6700 and it will not go past insert water spout stage. Even when spout inserted it does not recognise and we cant continue setting up the machine as it simply reads insert...

OK, I can answer this one... the same thing happened to me. It would not recognize the water spout. No beep when inserted, but it would beep if you inserted the milk container. Looking into the receptacle, I saw that the switch for the milk container is offset to the right, and the switch for the water spout is offset to the left. All I had to do was carefully bend the lower tang on the water spout that activates the switch to the left a little bit. It looked perfectly straight, but was just offset to the right enough to miss the switch.

Hope this helps someone.

May 08, 2011 | DeLonghi Prima Donna Avante ESAM6700...

1 Answer

Miele CVA610 error reads expel air but when we do as manual suggests (run hot water & milk frother) no water comes out.

- Make sure that the filled water container is in the appliance.

- Turn the program selector to "On" with lighting and place a container under the hot water spout and another

under the steam spout.

- Press the hot water button, turn the steam selector counterclockwise and dispense hot water until it flows in

quiet, continuous streams.

- Press the hot water button again.

Turn the steam selector clockwise to o, to turn off the water.

If this doesn't do it for you, you are doing it wrong!

Oct 06, 2009 | Miele CVA610

3 Answers

Need descaling instructions for EAM 4500 auto espresso machine

use 1/4 cup of vinegar and fill pot with cold water, run through machine

Aug 01, 2009 | Coffee Makers & Espresso Machines

1 Answer

Water & ice

If it is both ice and water not operating then it could be the connector at the bottom of the door , the door light switch inside the freezer as this acts as an interlock or the micro switch that is operated when you insert your glass.

Aug 28, 2008 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Water coming out of the hot water dispenser all the time!

Hello>>To explain the repair of the valve via this chat box is too much post your emauil and I will send you the service manual on the unit it will take you step by step thru it.

Aug 19, 2008 | Miele CVA615 Espresso Machine

Not finding what you are looking for?
DeLonghi ESAM5500 Logo

813 people viewed this question

Ask a Question

Usually answered in minutes!

Top DeLonghi Coffee Makers & Espresso Machines Experts

Michael Vincent Cruz

Level 3 Expert

868 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers


Level 3 Expert

78267 Answers

Are you a DeLonghi Coffee Maker and Espresso Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides