Question about Sony Cybershot DSCW80 7.2MP Digital Camera with 3x Optical Zoom and Super Steady Shot

1 Answer

DSC W80 Error Message - Zoom and Picture Doesn't work

When I turn the power on to my camera, the lens goes in and out 8 times, then it stays in and an error message comes on which says "turn the power off and on again"; when I do that the same thing happens. it will not let me take a picture and the zoom doesn't work, but I can look at the old pix I have. I have tried changing batteries. What next?

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  • Sony Master
  • 15,442 Answers

There is something blocking the sensors for the lens position. This can something as small as a piece of sand. The motors and gears that move the lens are very small and delicate. You can send it in for repairs to www.unitedcamera.com

Posted on Nov 24, 2013

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Posted on Jan 02, 2017

  • 11967 Answers

SOURCE: My SONY Cypershot DSC-W55 lens

Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on May 30, 2011

fausto1980
  • 1 Answer

SOURCE: "Turn the power off and on again" error message

I just had the same problem and I didn't know what to do and I found this post it was somewhat helpful. After I read this I disassembled the camera and I pulled out the lens cover up a bit its held by this white plastic inside be careful not to pull to hard because it looks like it could break easily. After I got the lens cover a little bit above the lens itself I powered it up and the lens MOVED! I tested it again and it worked. So I placed the lens cover back over the lens. And it all back together. It was a really quick fix it took me less than 10 minutes. I hope this is helpful to anyone that gets "Turn off the power off and on again" error.

Posted on May 01, 2007

  • 1 Answer

SOURCE: problem with sony cyber shot dsc- w80

I jeremy- i was having the exact same problem today. I phoned Sony repair, who then had me take out the battery and hold down the power button for about 30 seconds..reinsert the battery and power up. Didn't fix it. I came home and read some posts on here. I ended up trying the gently twist the lens as it was zooming in and out..I twisted a little and pulled a little. About the third time, it worked. (I also held the power button down with the battery in, just to try..maybe that helped, too). Sony wants flat fee of $91 to fix..is that what they told you?

Posted on Jun 09, 2009

  • 512 Answers

SOURCE: error message, cant take pictures

Camera needs to be serviced. This is a common problem with sony cameras. If you have any knowledge of electronic, you could take apart and clean and lube lens. If not sony will fix for a fee, go to the sony web site, they offer a repair service. This happened to mine, it cost $95 plus shipping costs to repair. Now it works great, for how long who knows.

Posted on Jul 17, 2009

  • 1382 Answers

SOURCE: My camera stopped working suddenly. When I turn

Hi,

Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).


Thank you!

Posted on Jun 01, 2010

Testimonial: "Thanks for the feedback! I tried this and another solution I had found, and it now works!"

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1 Answer

Won't take pictures when zoom


Hi,
Most common problem in al the digital camera's. Slide motor start malfunction and the massage appears"Turn off the power and on again". In this situation you have to replace slide motor or lens block assembly, And your camera work fine again.
Thanks for using fixya.

Jun 27, 2009 | Sony Cyber-shot DSC-W80 Digital Camera

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The unit attempts to get the lens into a known position when the power is first turned on. If this fails to complete properly, the message you see will be displayed. It is hoped that the power off/on/reset will cure the problem. Since the message appears all the time, the zoom/fucus motor is either stuck or the mechanism is jammed. Some people say to gnetly tap the side of the unit while the power-on sequence is running. This may be enough to release the gearing. Short of that working, I would recommend that you take this to a service center. They will clean and relube the gears inside.

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Jun 18, 2009 | Sony Cyber-shot DSC-W80 Digital Camera

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Problem with sony cyber shot dsc- w80


I jeremy- i was having the exact same problem today. I phoned Sony repair, who then had me take out the battery and hold down the power button for about 30 seconds..reinsert the battery and power up. Didn't fix it. I came home and read some posts on here. I ended up trying the gently twist the lens as it was zooming in and out..I twisted a little and pulled a little. About the third time, it worked. (I also held the power button down with the battery in, just to try..maybe that helped, too). Sony wants flat fee of $91 to fix..is that what they told you?

Jun 06, 2009 | Sony Cyber-shot DSC-W80 Digital Camera

1 Answer

Camera wont zoom it just says turn off


It sounds like you have a damaged zoom servo.. which is odd because you're camera probably extends the lens once it's originally turned on. The motor/servo is kind of expensive to replace and it may be more cost effective to purchase a newer camera. 
To make sure i'm correct. try turning your camera on with your hand over the lens to stop it from protruding. if you get a similar or the same message then it's the motor. If it just beeps then i have no idea what the issue is. Has the camera been dropped recently?

Dec 19, 2008 | Sony Cyber-shot DSC-W80 Digital Camera

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Hi

What you are seeing is a generic lens error message, your lens needs to be repaired or replaced. If you go to our website Darntoothysam com, and search for "W80" you will find the listing for the repair package for only about $70 total including return shipping! We will install a new lens in the camera and give you a 45 day warranty on parts and labor for this price, as we are now able to buy lenses overseas at a great price direct from the manufacturers.

I cannot post a link to the repair or Fixya will ban me! So please go to the website and search "W80", you can also check out our eBay store, eBay ID is "darntoothysam".

We hope to earn your business!

Thomas

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Your lens is jammed. Odds are it's unrepairable, but as a last ditch effort try GENTLY wiggling/twisting the lens as you attempt to power down or on.

Aug 05, 2008 | Sony Cyber-shot DSC-W80 Digital Camera

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DSC W80 - Turn the power off and on again


Hi every one i have Sony CyberShot DSC-P41 and it was display the same Message i read that this message means the lens mecanism get stock so i shake the camera but nothing happens but when i getting prepared to un-assembly the camera it fall down out of my hands and wen i take it again it was fix, so you just have to hit or shake the camera a little bit hard.

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