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Try moving the telescopic antenna around in different directions until you get a clear reception. If that doesn't work, try moving the whole unit (radio) to another location. Make sure you are using the tuning knob to switch between stations. Moving it to a different location may be the best thing because the radio antenna may be received in frequency waves from another electronic device (i.e. a television set, another radio or in microwave) which is causing a reception to be poor.
As a side note, most AM/FM radios use a separate antenna for each band, thus why you can pick up AM but not FM. Check your mast antenna connections to make sure they are solid and not missing or loose.
Hi Gil, not sure what you mean by RE-setting presets but I assume your using a dock of some kind, and in that case you simply tune to the station you desire then hold down the preset number you'd like to set it to. It will overwrite the previous setting. hope that helps.