Question about Dyson DC35 Handheld Vacuum

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No power charger does not light up

Charger light does not go on no power for vacum not sure if its battery or power adapter

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Hi David,

Thank you for reaching out. I am sorry to hear you are having difficulty with your DC35. Your charger light should illuminate, even if it is only for a moment, when you initially connect your machine to the charger. In light of the fact that your charger does not illuminate part replacement may be necessary to resolve this issue. We are happy to help with this. Please call our Helpline at your earliest convenience for assistance.

US - 1-866-693-9766 or UK - 0800 298 0298

Best wishes,

Jessica

Posted on Dec 23, 2013

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When I put the battery on the charger the light on the charger stays on for little awhile the it starts to blink, but when I try to use the battery it is not charged. So I am not sure if I need a new


Hi there! It sounds like you have our Linx stick vacuum or hand vacuum model. Plug only the charger into an outlet, the blue light on the charger should flash once. If the light on the charger flashes once then the charger is fine. Try resetting the battery by following these quick steps below.

1. Remove the battery from charger or cleaner
2. Unplug the charger
3. Insert the battery into the vacuum and turn the unit on for 30 seconds (even if it has no power)
4. Remove the battery
5. Plug the charger into an outlet, make sure the light on charger blinks blue once.
6. Insert battery into charger

The light should be a solid blue, indicating the battery reset worked. If so, allow the battery to charge for 3-4 hours, completely deplete battery on your next use and re-charge. If the light on the charger is still blinking, your battery will need to be replaced. I have included a link where you may go to purchase a replacement battery if needed. Hope this helps!

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Why doesn't my battery charge? Why doesn't the charger's light come on?


Hi Suzanne! Follow these steps to check that your charger and battery are working properly.

1. Unplug the charger for at least 30 seconds.
2. Plug the charger back in. The blue light on the charger should flash once.

If the blue light flashes once this is an indication that the charger is still functioning properly. If the blue light does not flash, the charger will need to be replaced. Follow this link to order a replacement charger. LiNX Battery Charger

3. Place the battery in the vacuum and turn it on for 30 seconds. (even if it does not turn on or powers off)
4. Turn the vacuum off.
5. Remove the battery and place it in the charger.

If the light on the charger is solid blue this is an indication that the battery has been reset. Allow 3-4 hours for the battery to fully charge. The blue light will start to blink slowly to indicate the battery is fully charged.

If the light on the charger is flashing blue or there is no light at all this can mean that your battery needs to be replaced. Follow the link to order a replacement battery. LiNX Lithium Ion Battery

Hope this helps!

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Irobot roomba 500


If you're sure the battery contacts are clean and the battery really is charged, then there is faulty circuitry within the Roomba that would have to be repaired or replaced.

Confirm that the battery is inserted with the metal contacts down so they make contact with the spring terminals in the battery compartment.

Visually confirm that the metal contact plates on the battery pack, and the spring terminals in the battery compartment are clean and shiny. If not, wipe with a clean cloth or paper towel, its OK to use a little water or rubbing alcohol on the cloth, if needed, and then dry it.

Visually confirm that the metal contact plates on the Roomba, and the spring terminals on the docking station's home plate are clean and shiny. If not, wipe with a clean cloth or paper towel, its OK to use a little water or rubbing alcohol on the cloth, if needed, and then dry it.

If you have a volmeter, measure the voltage between the contacts on the battery pack If it isn't something in the neighborhood of 14 volts and is 11 volts or less, the battery isn't fully charged.

Reinstall the battery.

For the moment, please connect the power adapter directly to the Roomba rather than the docking station to eliminate one possible faultly connection.

If the battery wasn't fully charged, or you weren't able to test it, try to charge the Roomba and then retest the battery voltage if you can. If the battery voltage was higher immediately after charging, but didn't get to 14 volts, the charger is good, but battery needs to be replaced. If the battery voltage was unchanged after attempting to charge the Roomba, the charging circuitry may be faulty. If there was no light patterns when you tried to charge it, and it was plugged in to a good outlet, then the power adapter or charging circuitry is definitely bad.

If you have no voltmeter and you cleaned the contacts and tried to charge the Roomba and it works, use the Roomba and then recharge using the docking station and see if it was just dirty contacts or it won't charge through the docking station. If it didn't work, you'll need to figure out if its the battery, the charging circuitry in the Roomba, or the power adapter. If there are no lights when you try to charge the Roomba, then Either the power adapter or the Roomba power circuitry is defective, but without a voltmeter you can't find out which one, and there's no way to know if the battery is good or bad, but you know Roomba wasn't trying to charge it. If there are lights when you try to charge the Roomba, then at least you know the power adapter is good. Unfortunately, without being able to test something there's no way to distinguish between a charger that won't deliver a charge to the battery and a battery that won't accept a charge. If you want to take a guess then a bad battery is more common and less expensive to fix.

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Try running the battery all the way down by letting the vacume run in a corner or another room and even when it stops leave it on for a hour to drain the battery. Then shut the switch off and try charging the battery. Make sure the charger is putting out enough volts by looking at the rated output of the charger and while it is plugged in check it with a volt meter. If it does not hold a charge and the charger is putting out the right voltage you need to purchase a new battery for the vacume

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1 Answer

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Hi there,

Well first of all you may check that the charger (adapter) is working or not, you may use a volt meter to check it out or use another charger to make sure....... further you may follow the step below -
1. Remove the battery pack from Vacuum.
2. Hold down the power button for five seconds.
3. Reinstall the battery to reset the system.
4. Plug the Charger directly into vacuum.
5. Charge the battery untill the power light is solid green again and keep the vacuum on the charger for an additional 72 hours (3 days). Important: Do NOT interrupt this charging cycle.
If further you have the same problem it means it's time to change the old battery with new one.

Good Luck!!
Thanks for using FixYa!!

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1 Answer

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Hi there,

Well first of all you may check that the charger (adapter) is working or not, you may use a volt meter to check it out or use another charger to make sure....... further you may follow the step below -
1. Remove the battery pack from Vacuum.
2. Hold down the power button for five seconds.
3. Reinstall the battery to reset the system.
4. Plug the Charger directly into vacuum.
5. Charge the battery untill the power light is solid green again and keep the vacuum on the charger for an additional 72 hours (3 days). Important: Do NOT interrupt this charging cycle.
If further you have the same problem it means it's time to change the old battery with new one.
Good Luck!!
Thanks for using FixYa!!

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1 Answer

My iRobot scooba won't turn on after a full charge


Do you have the charger terminal, or do you have the charger that you have to take out the battery and charge. Because I have found that my base terminal charger works better than the battery charger that needs the battery to be removed to charge.If you have the terminal charger and the power light is green when it is in the charger I would start from the terminal

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1 Answer

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If the charger doesn't light up, it's broken.

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I have the same problem, after our building had a electricity problem. The electricity spiked when the utility company came to fix a problem. Several adapters in our apartment seem to be affected. Like my Kone, my dirt devil detailer had the same problem: charging light didn't come on, and while it charges, it only gets up to weak power. I got a new charger/adapter and when I plugged it into the base, the charging light was working again.

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