Question about Microsoft Xbox 360 Console

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Power button and E74 message

I have had my xbox 3360 for 2 weeks. After hooking it for the first time and pressing the power button, I noticed it sound like it was turning on (cpu whirring on the inside), waited a minute but nothing appeared on the screen. Checked the connections, etc., everything looked good. Depressed the button again, same sound, but this time it fired up and the xbox screen came on. This has happened everytime I have turned it on (probably 20 times since I've owned it) and it always requires depressing the power button twice. I can turn on the console with the remote but I don't get to the xbox screen, I get the blank screen (like I have only turned it on once). I didnt think a lot about it, thought I might have set something up weird or something and it required me turning it twice (I don't know?) until today. Turned it on and got the E74 screen. Read about it online, unplugged it all, fired up after hitting the button twice, no error message. So my questions are: Whats up with the power button? Is the E74 death of the xbox? Should I just return to Costco now (my understanding is microsofts warranty is only 90 days?)? Thanks in advance.

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Re: power button and E74 message

E74 is AV cable error... There is a problem with the AV cable, try using a different AV cable.


If the cable is known to be working then there is a 90% chance it's a scaler chip problem (the "ANA" or "HANA" chip connected directly to the AV cable) in rare cases it is the GPU.

Try using a friends cables and see if it still happens if so return it for new 1.

Posted on Oct 17, 2007

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E 74

E74 error appears when you use your Xbox 360 console Article ID : 941377 Last Review : March 10, 2010 Revision : 14.0 On This Page SYMPTOMS Your console displays the following error message in multiple languages on your television screen or monitor: E74. System Error. Contact Xbox Customer Support.If you see a different error message or a code other than E74, your console may be experiencing a different problem. If this is the case, please search the Microsoft Knowledge Base for the error message or for the symptom.

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CAUSE This problem occurs when the Xbox 360 console experiences a hardware failure.

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MORE INFORMATION Step 1: Confirm the E74 errorTo verify that your console is displaying the E74 error message, follow these steps: 1. Turn off the console. 2. Turn on the console. 3. Verify that your console displays the E74 error message.

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Step 2: Submit a console repair requestIf you are experiencing this problem, you can submit a console-repair request online by using the links in the "Additional support" section.

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Additional supportIf your console continues to display the E74 error message, it requires a repair. There are no additional troubleshooting steps. To start the online repair process, click one of the following links: In the United States (

Outside the United States ( Note Online console repair service is currently not available in all countries and regions.For more information about how to contact Xbox support directly, please visit the following Web site: ( Microsoft covers repairs for the E74 error for a period of three (3) years from the original purchase date of the console. If you are outside the initial three-year warranty period, you can still receive console repair service from Microsoft for a fee for the E74 error. For more information about this repair process, click the following article number to view the article in the Microsoft Knowledge Base: 969905 ( ) About the E74 warranty extension for Xbox 360 consoles

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References/Links If one light around the power button on your Xbox 360 console flashes red, there are additional steps that you can try. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 907536 ( ) One light flashes red on your Xbox 360 console

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Oct 15, 2010 | Microsoft Xbox 360 Console

1 Answer

Erroe message on screen "system error contact xbox support

Is there an error code on the bottom of the screen?


Or another code?

May 28, 2010 | Microsoft Xbox Console

2 Answers

My xbox 360 has a e74 and its has the error code on the tv how can i fix it please

Ah, this is a terrible error. The E74 Error, I actually got this last week. It's really sad. There are two options, here they both are in detail:

Choice #1.
Make sure that your Xbox is turn off. Hold the sync button and press the power button to power on. Continue to hold the sync button till the Xbox is completely powered on. If it gives you the same error repeat the steps. If you still having problems after about 5 times this fix won't work, sorry. Resort to Choice #2.

Choice #2.
I wish I could help more than Choice #2 but that's an only known solution. This is a last resort. Contact Xbox Customer Support for a repair or replacement service. There number is 1-800-4MY-XBOX. You can just hit 0 till you get to an agent.

Good luck and I feel your pain.


Dec 16, 2009 | Microsoft Xbox 360 Console

1 Answer


The cause of the E74 Error might be overheating of your console and for avoiding such error messages in future you need to put your machine at an open space. Ensure that it is placed near the window or you can also make some external arrangement for cooling the console such as cooling the machine through a pedestal fan etc. But as your Xbox already have E74 Problem, You can either send your Xbox to Microsoft for repair ( just for your information Microsoft is no longer providing Extended warranty for E74 Problem), Microsoft generally takes 3-4 weeks to fix the problem. If you can't wait for a month (I know most XBox gamers can not wait without their favourite Gaming device), You can also fix E74 Problem yourself and that too within an hour without any technical knowledge. I would suggest you to check out the DIY Xbox Fix Guide for more information.


Mar 05, 2009 | Microsoft Xbox 360 Console

2 Answers


You can check out the informative blog post at
This post describes the E74 error with one red light problem.

hope it helps...

Jan 03, 2009 | Microsoft Xbox 360 Console

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I'm pretty sure E74 is an error message pertaining to your A/V cables. You can try using a different set of cables or just go straight to Microsoft with 1-800-4MY-XBOX I hope you're still covered under warranty if it's the console and not the cables.

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send it in....:( ik ur probably like "**** no im not watin tht long" but thts the only thing to do...(I GET MINE TODAY!)

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you have to send it back to get serviced call 1-800-4my-xbox

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E 74 error message

If you bought the 360 within 3 years ago, you will still have 3 year free warranty. Call Microsoft and they will help you solve and repair your Xbox no charge.



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Xbox 360 system error E74

E74 error There is a 90% chance it's a chip problem it can also be caused by a faulty AV cable so check that first.
if nothing work call xbox support line 1.800.MY.XBOX

Dec 28, 2007 | Microsoft Xbox 360 Console

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