Question about Konica Minolta magicolor 2300DL Laser Printer

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Fatal Error 17H - toner cartridges will not advance

I went to Konica Minolta's website to look up the 17H error code, and it's telling me to take out and reinstall all the toners. Problem is, two toner colors are showing (black and yellow), and I don't know how to advance them to get any of them out. There's a grinding noise before I see the error code, and the answer guide says that could be the gears on one of the cartridges that doesn't want to move. I removed the waste toner bottle and the drum, but couldn't get any farther than that. Please help!

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  • Anonymous Mar 16, 2014

    fatal error code 17H

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Open the front door and remove the toner bottle.

Look near the colour toner carts and you will see a small round hole. Jam a screwdriver in that hole and the carousel will rotate freely. Move the carousel round and remove each toner one at a time.

Posted on Oct 13, 2007

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Inky said to Open the front door and remove the toner bottle.

Look near the colour toner carts and you will see a small round hole. Jam a screwdriver in that hole and the carousel will rotate freely. Move the carousel round and remove each toner one at a time.
I did and removed the cartridges and tried moving the gears on the cartridges. The blue one did not rotate. I forced it put all back in and now it's working fine. Hope this helps!

Posted on May 19, 2010

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1 Answer

I have a FATAL ERROR CODE: 17H on my printer. What do I do?


It has to do with the toner. Please follow these directions: (from Minolta support website)

http://onyxweb.mykonicaminolta.com/newKB/KBDocument.aspx?id=TAUS0900423EN01&ptid=


Dec 02, 2009 | Konica Minolta Magicolor 2530 DL Laser...

1 Answer

Fatal Error 17H


Hi

Thanks for using FixYa. Error 17H means rack rotation failure. While replacing toners, one of them might not be sitting right and due to this cause, the cartridge is stalling the rotation of the rack. You need to remove all of the toners installed by selecting the properties of the printer. After that select "install toner" and reinstall all of them. Check for any physical damage on anything around the toner rack or a small piece of paper jammed in the right hand side of the toner rack.

Please do accept the solution and revert for further assistance.


Thanks
Rylee

Jul 23, 2009 | Konica Minolta magicolor 2300DL Laser...

1 Answer

Fatal error 17h


17H is the Rack Rotation error. If your toners are not rotating correctly, or if you have the wrong type (IE 2400 series toners in a 2500 series printer) you will get this error.

Feb 18, 2009 | Konica Minolta Magicolor 2530 DL Laser...

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FATAL ERROR


your printer is laser printer change toner cartridge right,
you may try
1) Open the front door and remove the toner cartridge.
2) you will see a small round hole near the colour toner cartridge
3) hold a screwdriver in that hole and the carousel will rotate freely. 4) Move the carousel round and remove each one of three cartridges at a time.
set back all cartridge close door.

Jan 29, 2009 | Konica Minolta magicolor 2300DL Laser...

1 Answer

Where are the toner cartridges in magicolor 2300 dl


FATAL ERROR CODE 17H / SERVICE CALL 17 TONER RACK: Incorrect developing
rack rotation

open door, remove waste toner box then you have to find a small switch in left side and push it wit screwdriver or something, then you can rotate the toner rack manually. then install the waste toner box again and power up printer.

Sep 01, 2008 | Konica Minolta magicolor 2300DL Laser...

3 Answers

Minolta Magicolor Fatal Error


Remove each of your cartridges one at a time and see if you can spin the toner rollers by pushing on the little white plastic gears with your finger. They will be tight but you should be able to spin the roller by moving the little gears around.

My printer started giving the Fatal Error Code 17H and I did all the removal of the four color cartridges and re-seating each of them to no avail. After removing each cartridge and checking to see if I could rotate the toner roller I found that the yellow cartridge was extremely tight. I took the cartridge outside and used a can of compressed air to blow all the toner off the roller and tapped the cartridge on all corners and shook it back and forth several time. Finally I was able to get the toner roller so that it would rotate when pushing the little white gears like the other three cartridges.

After replacing the cartridge in the printer it worked with no more error codes. Hopefully this will fix the problem until I can order a new yellow cartridge.

Keith

Jan 07, 2008 | Konica Minolta magicolor 2300DL Laser...

1 Answer

Fatal error 17H


Try going through each toner cartridge again. The error is linked to incorrect rotation usually caused by badly seated toner cartridges.
Chris

Dec 06, 2007 | Konica Minolta magicolor 2300DL Laser...

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Konica Minolta Magicolor 2300 DL - Fatal Error Code 0EH ????


I had the same problem one time, they told me to pull out all of the toner cartriges, power off, power on, power off, replace all cartridges and the problem went away.

Who knows why. If this doesn't work....

Call Konica Minolta tech support.

They were pretty helpful to me.

Dave

Nov 28, 2007 | Minolta magicolor 2300W Laser Printer

1 Answer

Errors


Rack rotation failure, I'm not 100% that this is that error, but does the rack, where the toner are move ? if not, move it with manually a little bit then restart printer.

Nov 14, 2007 | Konica Minolta magicolor 2430 DL Laser...

1 Answer

Incorrect cartridge fatal error 17H


Replace with OEM cartridge

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

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