Question about Konica Minolta magicolor 2300DL Laser Printer

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Fatal Error 17H - toner cartridges will not advance

I went to Konica Minolta's website to look up the 17H error code, and it's telling me to take out and reinstall all the toners. Problem is, two toner colors are showing (black and yellow), and I don't know how to advance them to get any of them out. There's a grinding noise before I see the error code, and the answer guide says that could be the gears on one of the cartridges that doesn't want to move. I removed the waste toner bottle and the drum, but couldn't get any farther than that. Please help!

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  • Anonymous Mar 16, 2014

    fatal error code 17H

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Open the front door and remove the toner bottle.

Look near the colour toner carts and you will see a small round hole. Jam a screwdriver in that hole and the carousel will rotate freely. Move the carousel round and remove each toner one at a time.

Posted on Oct 13, 2007

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Inky said to Open the front door and remove the toner bottle.

Look near the colour toner carts and you will see a small round hole. Jam a screwdriver in that hole and the carousel will rotate freely. Move the carousel round and remove each toner one at a time.
I did and removed the cartridges and tried moving the gears on the cartridges. The blue one did not rotate. I forced it put all back in and now it's working fine. Hope this helps!

Posted on May 19, 2010

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Posted on Jan 02, 2017

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I have a FATAL ERROR CODE: 17H on my printer. What do I do?


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http://onyxweb.mykonicaminolta.com/newKB/KBDocument.aspx?id=TAUS0900423EN01&ptid=


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Hi

Thanks for using FixYa. Error 17H means rack rotation failure. While replacing toners, one of them might not be sitting right and due to this cause, the cartridge is stalling the rotation of the rack. You need to remove all of the toners installed by selecting the properties of the printer. After that select "install toner" and reinstall all of them. Check for any physical damage on anything around the toner rack or a small piece of paper jammed in the right hand side of the toner rack.

Please do accept the solution and revert for further assistance.


Thanks
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