I have been asked to make a unit work. I only have a general operation document, which tells me nothing. I need to remove the drum unit, but it seems to be stuck. I have found what looks like a release lever, but it won't move. Can you help me?
Release lever is for releasing TONER out of drum not for releasing drum... drum should pull out slightly up and forward with toner attached fully. If it is stuck then their may check if a sheet of a4 is stuck and holding it in.
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