Question about Dyson DC44 Animal Digital Slim Cordless Vacuum Cleaner

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Dyson DC44 head not rotating

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Hi Juliet,

I am sorry to hear you are having difficulty with your brush bar. We recommend taking an opportunity to remove your brush bar and ensure it is free from any debris that might obstruct it. It is also helpful to inspect your cleaner head for any damage. Next, we recommend removing your wand from the main body and attaching your cleaner head directly to the main body of your machine to determine if your brush bar spins.

If your brush bar spins when the cleaner head is attached to the main body your wand may need to be replaced. If it does not the issue may be with the cleaner head. We recommend calling our Helpline with your findings so we can provide assistance with next steps.

US - 1-866-693-9766 or UK - 0800 298 0298

Best wishes,

Jessica

Posted on Dec 23, 2013

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Thank you for reaching out. I am sorry to hear your brush bar will not rotate. In light of the detail you provided regarding the spindle there are a few checks we need to complete in order to determine the best solution. Please call our Helpline to speak with an expert.

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Hi there, it's Jack at Dyson.
I'm sorry to hear you've had difficulty with your DC44 Animal. It's normal for air to blow out of the back of the machine - this is where the exhaust air is returned to the room after passing through the cyclone pack.
However, if your machine doesn't seem to be picking up as well as usual and you've recently washed the filter, this may be due to a blockage. To check the motorised carbon fibre floor tool, wand and bin inlet for any obstructions, please follow the steps shown in our online Support guide:
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http://www.dyson.com

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