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Well, if this is not the original remote then it may not be set to the right number to operate all the functions of the TV. If it is the original remote then either it or the set have a problem. Sounds like a remote not set up correctly problem to me tho.
Check the remote control for its infrared emission. Check it with fresh batteries. Check it by pressing all the keys. You can detect the presence of infra-red emission from the remote control, using a cell-phone camera. If you wish to get more details about how to check a remote control, please visit this site. One among the posts has details about it. Surf the site with patience. In some cases, the remote control might need to clean. http://remotesearch.blogspot.com/
Search the site by type in this key phrase "how to test a remote control "in the "search box at the top right of the display window of the Homepage" to get the related post quickly. https://www.youtube.com/watch?v=jsSCNCW3IbQ [open and clean] https://www.youtube.com/watch?v=Qp-l1uh-5gE [open and clean] https://youtu.be/wUpnETSm6_k