Followt this step and fix it. God bless you
However there are a small hole in the CD/DVD burner use clip and make click and open it.
- Open the housing by removing mounting screws and anything blocking the tray. Press the open/close control to the extend tray, then unplug the unit. To remove a clip-on tray front, brace the tray and slide the panel to one side.
- Unplug cables between the front panel and the interior. Remove any screws securing the front panel and remove the panel. If it won't move, check beneath it for clips or additional screws.
- Remove the hold-down on top of the disc tray and gently pull the tray out of the player. Clean the travel rail and guides with a swab dampened with denatured alcohol. Lubricate lightly with white lithium grease.
Remove the drive belt (using gloves or tweezers) to inspect for dirt, water, or damage. Clean with a lint-free cloth moistened with denatured alcohol. If the belt is damaged, replace it. Service a DVD tray motor:
- Unplug the player and test the motor with multimeter
- Unplug the motor plug and spray it with electrical contact cleaner, then plug it back in.
To remove the motor, unscrew or depress the end of each bale and lift out the motor. Replace the motor if necessary.
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