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Reinstalled the update for my maylong tablet via their website and after install touch screen will not respond to movement or stylus.

Maylong mobility tablet m-270 serial number-m270C1202. Tried this on two different tablets, same model and the touch screen will not work on either of them. I saw online somewhere that it is due to a file name being incorrect in the upgrade. However I do not know that file name or where to change it within the upgrade. Other than that the tablet took the upgrade well. Maylong is of no help because they want the tablet sent back with three month wait to fix the file name that I could fix for free if I knew how. Please help. I am not that computer savy, but with help I think I can fix it.

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