Remove all the print cartridges from the printer so the right swing guide will be visible and check for the parts described in the photos below.
If the right side swing guide does not go all the way back, the 59.C0 alienation error will be displayed on the control panel. A plastic part on the swing guide could be missing.
See photo below where the three circles are on the right side of the printer
Figure 1: Right swing arm assembly
See photo for details of the part. Call-out 1 in the photo below shows the parts in place, while Call-out 2 shows the missing part. (The part looks like an upside-down t.)
Figure 2: Missing part causing 59.C0 error
1 - Part in place
2 - Part missing
Another cause for a 59.C0 error can be the black sliding lock is broken, out of place, or missing the spring. (See figure below) This can cause 59.C0 errors or 10.92.XX errors.
Figure 3: Right swing frame assembly
Replace the swing guide. Please look for the missing part in the printer so it will not cause other issues from movement to other parts of the printer.
If the part in the call-out is present, close the door slowly and observe the right side swing arm. It should close uniformally with the left side swing arm. If not, arrange for service on the printer and replace the right swing arm.
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