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Hard reset motorola atrix dual core smartphone

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  1. Power off the phone.
    NOTE: If unable to power off, remove and reinsert the battery.
  2. Press and hold the Volume Up + Volume Down and the Power button.
  3. The screen displays Boot Mode Selection Menu; press volume down key to cycle through choices until Android Recovery is viewed. Press the Volume Up key to boot in this mode.
  4. Wait for the triangle ! / Android screen to display, then proceed to step 5.
  5. Press both Volume up and Volume down key simultaneously. A recovery menu displays.
  6. Tap on Volume Down key until Wipe data/factory reset is highlighted, and tap the Power button.
  7. Another confirmation screen displays. Tap the Volume Down key until Yes displays, then tap the Power button.
  8. After user data is cleared, the reboot system now option is highlighted by default. Tap the Power button.
  9. The phone reboots to the initial setup screen.
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Posted on Jan 30, 2014

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Atrix 4G: how to reboot or get factory settings on a cell phone.


Try AT&T's Support website, there's also a Chat Window:

http://www.att.com/esupport/article.jsp?sid=KB118517&cv=820

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This can be a hardware related issue most common known as a dead pixel on the screen. I recommend you to do a factory data reset on your device: http://bit.ly/A-2RESET.

In case your issue is not solved, please contact your local Motorola Support for a repair process: http://bit.ly/CONTACT-MOTO

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