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Won't work with new router

I have a new wireless gateway router from Comcast (Technicolor TC8305C) and now my Magicjack wont't work. I keep receiving error 23. Everything else works fine.

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  • magicjack.com Master
  • 2,219 Answers

On your softphone, please do the following:
1.Click "Menu" on the top right-hand corner
2.Click "Advanced Users"
3.Click "Restart"
If your magicJack is plugged into your modem or router, unplug it from the power source, wait 30 seconds, and plug it back in.
If that does not work:
<Requires some technical understanding. Explanation below. >
Please open port 49152-65535 UDP on ALL firewalls and your router, if you have one. (Router ports can be opened via the web
application applicable to your router).
Restart magicJack again by following the steps above.
How to access Web Application for router
1.Start > Run > Type in cmd > Press ENTER
2.A command prompt will open
3.Type ipconfig > press ENTER
4.Make note / write down name of the default gateway and IP address
5.Open your Internet Browser
6.Type in the default gateway IP (Example: 192.168.1.1)
7.Type in Username and Password
8.Find "Port Forwarding" and Forward Port 49152-65535 UDP for the IP address you located earlier.

Posted on Feb 04, 2015

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Posted on Jan 02, 2017

SOURCE: fax magicjack

  1. Operating Systems
    • As of 2010, the Magic Jack works well with Windows XP and Vista machines. Windows 7 has reported problems listed on their Microsoft Answers forum.
    Do Not Support
    • According to the Magic Jack company website they "...do not officially support using faxing with Magic Jack."

    Testing the Fax
    • Test your fax machine with Magic Jack by turning off the error correction on the machine and using the slowest speed available. If successful at that speed, increase the speed and check if it continues to work.

Read more: Does Magic Jack Support Faxing? ' eHow.com http://www.ehow.com/facts_7148239_magic-jack-support-faxing_.html#ixzz1tntAK093

Posted on May 03, 2012

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Use 2700 as router only?


there's a way to make the gateway act as a router only but it's not really recommended since there's a possibility that the connection will not be as stable as it should.
anyways you can try the following steps in making your gateway act as a router (not really a router but just a switch and a wireless access point).
- access the router's web user interface by typing http://192.168.0.1 on your web browser
- then click on the "Advanced Configuration Settings"
- select the "Transparent Bridging" option (note: you must configure your wireless settings first before trying these steps since you might not be able to access the gateway's page anymore once you save the changes)
- set the vpi to 0 and vci to 32 if it asked you for those settings. next to 'ATM PVC Search' select the radio button next to Disable. ensure Bridged LLC is selected next to 'ATM Encapsulation'.
- then save the settings
- connect now the new modem to one of the ethernet ports of the 2700hg-d using an rj-45 or an ethernet cable

hope this'll help you.






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Hi jad123,

I am sorry to learn about the problems you are experiencing with your service.

I will be happy to reach out to my contacts to assist you in resolving this issue. Please feel free to contact me so that I can get more information from you.

Thanks in advance!

Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com

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