Question about HP PSC 1315 All-In-One InkJet Printer

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Scanner Hello, I have tried scanning a photo and the printer itself scans, but a window with the photo doesn't appear on the monitor. I re-installed drivers (downloaded from the internet, since the original software CD is missing)but that has not helped. I am willing to reorder the software, but will that ensure my printer will scan photos or is this a problem irrespective of installing software? Thanks!

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Re: Scanner

1. Create a new user, login and try to use the software...the user profile you are using could be corrupt...I have seen HP Director act really strange due to a profile problem

2. Fully uninstall the software via Add/Remove Programs, rebooting. Re-installing the software, rebooting then trying the program again.

3. Try the device in a different USB port (force the hardware to reinstall in a default style.

Hope this helps!

Posted on Dec 01, 2007

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Scan document error

This is typically a software issue and has nothing to do with the scanner itself. Try these steps out and see if it helps.
  • At the Control Panel go to "Find and Fix Problems" under System and Security
  • Next, under Programs select "Run Programs made for previous versions of Windows"
  • A box will appear (Program Compatibility). Press the "Next." It will begin to detect programs that may have compatibility problems with windows.
  • Scroll down and select your scanning software, then select "Next"
  • Select "Fix Using Recommended Settings". It will next prompt you to test their recommended setting by starting the program. Select "start the Program"
  • If the test works, it will ask you to save the new settings.

Jun 25, 2013 | Epson STYLUS CX5900 Printer

1 Answer

Vista Toshiba computer lexmark 4300 doesn't scan

In this case Try to Do a Wia scan i will tell u how..........
Windows Vista: Go to Start/All Programmes/Windows Photo Gallery...........
There you will see an option saying File click on that and now on the drop down click on Import from Scanner or Camera.........Select ur scanner from that list and click on Import.............
If it doesnt scan and does the same thing it insists that there should be a Problem with the scanner.........
If that works..........
Software Problem.............
Uninstall and Reinstall the software................

Good Luck..................

Sep 24, 2011 | Lexmark P4350 All-In-One InkJet Printer

1 Answer

How do I scan Windows XP To scan a document using Paint in Windows XP, follow these steps:
  1. Click Start , point to All Programs , point to Accessories , and then click Paint .
  2. Click File , and then click From Scanner or Camera .
  3. Make any desired setting changes.
  4. Click Scan .

    Windows Vista Use one of the following methods to scan a document for the Windows Vista operating system. hpweb_1-2_plus.gifhpweb_1-2_minus.gif Method one: Scanning with Windows Photo Gallery To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:
    1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , and then click Windows Photo Gallery .
    2. Click File , and then click Import From Camera or Scanner .
    3. Click Import , and then click Scan .

      Windows 7 Use one of the following methods to scan a document for the Windows7 operating system. hpweb_1-2_plus.gifhpweb_1-2_minus.gif Method one: Scanning with Windows Live Photo Gallery To scan a document using Windows Live Photo Gallery in Windows7, follow these steps:
      1. Click the Windows icon (c01319360.gif ), click All Programs , and then click Windows Live Photo Gallery . NOTE: If Windows Live Photo Gallery does not appear in the list of programs, you can go to the Microsoft Web site to download it, or try the next method.
      2. Click File , and then click Import From Camera or Scanner .
      3. Click the product you are using to scan, and then click Import .
      4. Make any desired setting changes, and then click Scan .

Feb 16, 2011 | HP J4680 Office Jet All-In-One Printer

1 Answer

Im trying to scan photos and ad them to my computer and i dont seem to have the know how can you help

I will list the steps that will allow you to scan your photos.

1. Turn on your computer,let it bootup, then turn on your printer.
2. Locate the "HP Imaging Director" icon on your computer ( placed there when your printer was
installed on your computer), double click it and a screen will appear which shows the scanning
options of your printer.
3. Lift the printer's lid and place a photo on the glass top.
4. Click "Scan Picture" from the scanning menu.
5. The scanning lamp will come on and make one pass under the photo, as this is happening,
your photo will appear on your monitor, allowing you to see the scanning result.
At this time,you can make adjustments, if you wish, to the scanned photo or accept it as is.
6. Click the "Accept" button and the scanning lamp will make a final pass under the photo.
7. The photo can be seen in the HP Photo Gallery or your computer's My Picture folder.

I hope this helps you.

Nov 08, 2010 | HP Digital Printers - Hewlett-Packard...

2 Answers

My Kodak ESP 3 Won't Scan

Did you install the full software driver for the all-in-one? The drivers are here:

Next try a new USB cable and plugging the unit into a different port. If you use a print server or USB hub, try connecting directly to the computer. Scanners need bi-directional communication with the computer and thus are likely to have issues even if the printer doesn't.

Can the scanning software on the computer initiate the scan? (That is in the full software package. Alternatively Vista came with Paint and File> Import from Camera or Scanner > New Scan.)

I hope this helps.

Cindy Wells

Apr 13, 2010 | Kodak ESP 3 Multifunction Printer/ Copier/...

2 Answers

The scanner won't scan to the computer, but when I test it in scanners & cameras it says it is working.

This is my solution :

1st step : Turn on your *HP Deskjet F4185*.
2nd step : Click the Start menu.
3rd step : Click Devices and printers. A new window will appear.
4th step : Then, click the "Fax button ".The window Fax and Scan window will appear.
5th step : On the lower left corner , click "Scan" below the "Fax" button.Scanned documents (if there's any) will appear.
6th step : Click "New scan" button below the "File" button. And your printer will start! Glad to help..

Mar 29, 2010 | HP DeskJet F380 All-In-One Printer

1 Answer


You may enjoy the most easiest way of scanning by using Canon MP Navigator software. You may get the download from

Mar 22, 2010 | Canon MP140 PHOTO AIO All-In-One InkJet...

1 Answer

I have an hp c4240 all in one printer scanner and copier. I cannot get it to scan, it will copy and print fine though. It keeps telling me that the USB is not connected but it is. Do you know how I can fix...

Forget the scanning software form HP. This solution below works! At least untill HP do something to solve this. Windows Vista offers a built-in feature, named Windows Photo Gallery, that allows for scanning without using any imaging software. Follow these steps to scan with Windows Photo Gallery.
  1. Make sure that the product is on and that the USB cable is connected correctly.
  2. On the Windows taskbar, click the Windows icon (c01319360.gif ), click Programs , and then click Windows Photo Gallery .
  3. In the Windows Photo Gallery screen, click File and then click Import from Scanner or Camera .
  4. Look for an icon that represents the product.
    • If no icon appears on the screen, go to Solution five: Fully uninstall and reinstall the HP software.
    • If the icon does appear, click the icon and then click Import .
  5. Make any necessary changes to the settings on the Import screen and then click Preview .
  6. If the preview of the scan looks correct, click Scan . The scanned image imports into Windows Photo Gallery.
    • If the scan was successful, use the Windows Photo Gallery wizard to scan instead of using the HP software. To use the HP software, continue to the next solution to continue troubleshooting. However, it is not necessary to do so.

Dec 12, 2008 | HP Photosmart C4280 Aio Printer

5 Answers

My Canon MP510 scanner won't scan - the printer works fine, but I can't get it to scan. It used to work just fine.

Try using your scanner from your computer, I'm using windows XP and when i go to My Computer and the printer is connected i see a section that says Scanner and Cameras, your printer should be there, click on it and follow the easy step to scan a document.

Nov 28, 2008 | Printers & Copiers

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